Customer Service Specialist in Minneapolis, Minnesota Salary

How much does a Customer Service Specialist make in Minneapolis, MN? In Minneapolis, a Customer Service Specialist earns an average of $17.50 per hour. This is 16% higher than the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Minneapolis range from $12.00 per hour to $20.90 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Customer Service Specialist in Minneapolis ranges from $25,598 to $53,379 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Women make up 60% of the Customer Service Specialist workforce in Minneapolis among those reporting. In Minneapolis, a Customer Service Specialist often enjoys medical, dental, and vision benefits provided by their employer.

$31,562 - $58,590
$32K
$43K
$59K
MEDIAN: $43,163
10%
50%
90%

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$12.00 - $20.90
$12
$17
$21
MEDIAN: $17.50
10%
50%
90%

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$0$58K
Salary $31,562 - $58,590
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,598 - $53,379
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 17
Hourly Data $0$27
Hourly Rate $12.00 - $20.90
Overtime $26.69
Annual Data $0$53K
Bonus $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,598 - $53,379
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 24

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Minneapolis, Minnesota

Hennepin County, Minnesota
410,935
Male:
206,547 (50.3%)
Female:
204,388 (49.7%)
Minneapolis (/ˌmɪniˈæpəlɪs/) is the county seat of Hennepin County, and larger of the Twin Cities, the 16th-largest metropolitan area in the United States, containing about 3.5 million residents. As of 2015, Minneapolis is the largest city in the state of Minnesota and 46th-largest in the United States with a population of 410,939. Minneapolis and Saint Paul anchor the second-largest economic center in the Midwest, after Chicago. Minneapolis lies on both banks of the Mississippi River, just north of the river's confluence with the Minnesota River, and adjoins Saint Paul, the state's capital. The city is abundantly rich in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls, many connected by parkways in the Chain of Lakes and the Grand Rounds National Scenic Byway. It was once the world's flour milling capital and a hub for timber. The city and surrounding region is the primary business center between Chicago and...
Minneapolis:
$54,571
Minnesota:
$63,488
$912
Minneapolis:
$227,500
Minnesota:
$200,000
4.3%

Customer Service Specialist Job Listings

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a negative trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 20 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 7 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 6 salaries.

Key Stats for Customer Service Specialist

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
5%
1-4 years
34%
5-9 years
34%
10-19 years
15%
20 years or more
12%

Experience Affects Customer Service Specialist Salaries

▲1%

Experienced
▲1%

National Average
$40,000

▼8%

Late-Career
▼16%

Skills That Affect Customer Service Specialist Salaries

Microsoft Office
▲13%

Microsoft Excel
▲6%

Office Administration
▲4%

Microsoft Word
▲4%

Data Entry
▲4%

Phone Support
▼0%

Sales
▼0%

National Average
$40,000


Call center operations
▼4%

Computer Service
▼6%

Customer Relations
▼8%

Customer Relationship Management (CRM)
▼15%

Software Knowledge
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
34%
10-19 years
15%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 80%
vision benefits
Vision: 54%
no benefits
None: 11%