The average salary for a Customer Service Specialist with Microsoft Excel skills in Boston, Massachusetts is $46,716.
Is Customer Service Specialist your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$0 - $47k
$0 - $3k
$0 - $49k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Customer Service Specialist Job Listings
Search for more jobs
Popular Skills for Customer Service Specialist
Call Center Operations
Skills in Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Phone Support, Customer Relationship Management (CRM), Customer Relations and Customer Service.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Phoenix, Arizona earn an average of 11.0% more than the national average. These job titles also find higher than average salaries in New York, New York (5.7% more). The lowest salaries can be found in Tampa, Florida (25.8% less), Dallas, Texas (19.7% less) and Atlanta, Georgia (8.0% less).
Years of Experience
This data is based on 5 survey responses.
Related Job Salaries
$12 - $22
$12 - $25
$12 - $30
$8 - $12
$10 - $22
$14 - $31
$8 - $15
$13 - $25