Customer Service Supervisor in Fresno, California Salary

A Customer Service Supervisor in Fresno, California earns an average salary of $33,340 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$33,920 - $59,500
$41K
MEDIAN: $40,695
50%

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$11.71 - $16.56
$13
MEDIAN: $12.72
50%

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$0$59K
Salary $40,695
Bonus $2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,676 - $59,500
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 5
Hourly Data $0$18
Hourly Rate $12.72
Overtime $17.46
Annual Data $0$59K
Bonus $2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,676 - $59,500
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 9

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Fresno, California

Fresno County, California
520,072
Male:
256,130 (49.2%)
Female:
263,942 (50.8%)
Fresno (/ˈfrɛznoʊ/ FREZ-no), the county seat of Fresno County, is a city in the U.S. state of California. As of 2016, the city's population was 520,000, making it the fifth-largest city in California, the largest inland city in California and the 34th-largest in the nation. Fresno is in the center of the San Joaquin Valley and is the largest city in the Central Valley, which contains the San Joaquin Valley. It is approximately 220 miles (350 km) northwest of Los Angeles, 170 miles (270 km) south of the state capital, Sacramento, or 185 miles (300 km) south of San Francisco. The name Fresno means "ash tree" in Spanish, and an ash leaf is featured on the city's flag. The original inhabitants of the San Joaquin Valley region were the Yokuts people, who engaged in trading with other Californian tribes of Native Americans including coastal peoples such as the Chumash of the Central California coast,...
Fresno:
$43,494
California:
$64,500
$910
Fresno:
$203,700
California:
$449,100
6.7%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
36%
5-9 years
21%
10-19 years
21%
20 years or more
21%

Skills That Affect Customer Service Supervisor Salaries

Customer Relationship Management (CRM)
▲24%

National Average
$36,000

Training
▼6%

Leadership
▼14%

Customer Service
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

1-4 years
36%
5-9 years
21%
10-19 years
21%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 67%
vision benefits
Vision: 44%
no benefits
None: 33%