Customer Service Supervisor in Omaha, Nebraska Salary

A Customer Service Supervisor in Omaha, Nebraska earns an average wage of $12.78 per hour. The skills that increase pay for this job the most are Customer Relations and People Management.

$40,220 - $56,228
$44K
MEDIAN: $44,300
50%

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$9.93 - $14.77
$12
MEDIAN: $11.61
50%

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$0$63K
Salary $44,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,994 - $63,616
  • Country: United States
  • Currency: USD
  • Updated: 13 Nov 2017
  • Individuals Reporting: 5
Hourly Data $0$50
Hourly Rate $11.61
Overtime $50.25
Annual Data $0$63K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,994 - $63,616
  • Country: United States
  • Currency: USD
  • Updated: 13 Nov 2017
  • Individuals Reporting: 7

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Omaha, Nebraska

Douglas County, Nebraska
443,887
Male:
218,789 (49.3%)
Female:
225,098 (50.7%)
Omaha (/ˈoʊməhɑː/ OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is located in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. Omaha is the anchor of the Omaha-Council Bluffs metropolitan area, which includes Council Bluffs, Iowa, across the Missouri River from Omaha. According to the 2010 census, Omaha's population was 408,958, making it the nation's 43rd-largest city. According to the 2014 Population Estimates, Omaha's population was 446,599. Including its suburbs, Omaha formed the 60th-largest metropolitan area in the United States in 2013, with an estimated population of 895,151 residing in eight counties. The Omaha-Council Bluffs-Fremont, Nebraska-IA Combined Statistical Area is 931,667, according to the U.S. Census Bureau's 2013 estimate. There are nearly 1.3 million residents within the Greater Omaha area, comprising a 50-mile (80 km) radius of Downtown Omaha,...
Omaha:
$51,407
Nebraska:
$54,996
$813
Omaha:
$143,200
Nebraska:
$141,600
2.8%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
67%
5-9 years
8%
10-19 years
25%

Skills That Affect Customer Service Supervisor Salaries

Customer Relations
▲28%

People Management
▲19%

Leadership
▼0%

National Average
$37,000

Customer Service
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
67%
5-9 years
8%
10-19 years
25%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 55%
vision benefits
Vision: 55%
no benefits
None: 45%