Customer Service Supervisor in Minneapolis, Minnesota Salary

A Customer Service Supervisor in Minneapolis, Minnesota earns an average wage of $14.00 per hour. The highest paying skills associated with this job are Call Center, Microsoft Office, Customer Relationship Management (CRM), Customer Relations, and Leadership. Most people move on to other jobs if they have more than 20 years' experience in this field.

$29,080 - $65,381
$29K
$50K
$65K
MEDIAN: $50,446
10%
50%
90%

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$9.11 - $25.49
$9
$16
$25
MEDIAN: $15.84
10%
50%
90%

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$0$65K
Salary $29,080 - $65,381
Bonus $300 - $6,240
Profit Sharing $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,992 - $61,612
  • Country: United States
  • Currency: USD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 31
Hourly Data $0$36
Hourly Rate $9.11 - $25.49
Hourly Tips $0.63
Overtime $23.78
Annual Data $0$61K
Bonus $300 - $6,240
Profit Sharing $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,992 - $61,612
  • Country: United States
  • Currency: USD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 24

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Minneapolis, Minnesota

Hennepin County, Minnesota
410,935
Male:
206,547 (50.3%)
Female:
204,388 (49.7%)
Minneapolis (/ˌmɪniˈæpəlɪs/) is the county seat of Hennepin County, and larger of the Twin Cities, the 16th-largest metropolitan area in the United States, containing about 3.5 million residents. As of 2015, Minneapolis is the largest city in the state of Minnesota and 46th-largest in the United States with a population of 410,939. Minneapolis and Saint Paul anchor the second-largest economic center in the Midwest, after Chicago. Minneapolis lies on both banks of the Mississippi River, just north of the river's confluence with the Minnesota River, and adjoins Saint Paul, the state's capital. The city is abundantly rich in water, with thirteen lakes, wetlands, the Mississippi River, creeks and waterfalls, many connected by parkways in the Chain of Lakes and the Grand Rounds National Scenic Byway. It was once the world's flour milling capital and a hub for timber. The city and surrounding region is the primary business center between Chicago and...
Minneapolis:
$54,571
Minnesota:
$63,488
$912
Minneapolis:
$227,500
Minnesota:
$200,000
4.3%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
2%
1-4 years
31%
5-9 years
25%
10-19 years
29%
20 years or more
13%

Experience Affects Customer Service Supervisor Salaries

Mid-Career
▲5%

National Average
$45,000

Experienced
▼6%

Entry-Level
▼23%

Skills That Affect Customer Service Supervisor Salaries

Call Center
▲18%

Microsoft Office
▲14%

Customer Relationship Management (CRM)
▲8%

Customer Relations
▲2%

National Average
$45,000

Leadership
▼2%


Training
▼18%

Team Leadership
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
25%
10-19 years
29%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 69%
vision benefits
Vision: 50%
no benefits
None: 19%