Customer Service Supervisor in Buffalo, New York Salary

A Customer Service Supervisor in Buffalo, New York earns an average salary of $52,477 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

$30,992 - $68,510
$31K
$48K
$69K
MEDIAN: $47,846
10%
50%
90%

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$9.45 - $24.68
$9
$12
$25
MEDIAN: $12.21
10%
50%
90%

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$0$68K
Salary $30,992 - $68,510
Bonus $1,750
Profit Sharing $14,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,233 - $61,566
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 20
Hourly Data $0$35
Hourly Rate $9.45 - $24.68
Hourly Tips $0.27
Overtime $19.50
Annual Data $0$61K
Bonus $1,750
Profit Sharing $14,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,233 - $61,566
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 15

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Buffalo, New York

Erie County, New York
258,066
Male:
124,537 (48.3%)
Female:
133,529 (51.7%)
Buffalo (/ˈbʌfəloʊ/) is a city in western New York state and the county seat of Erie County, on the eastern shores of Lake Erie at the head of the Niagara River. As of 2014, Buffalo is New York state's 2nd-most populous city after New York City, with 258,703 residents. The metropolitan area has a population of 1.13 million. Buffalo grew significantly in the 19th and 20th centuries as a result of the Erie Canal, railroads and Lake Erie, providing an abundance of fresh water and an ample trade route to the midwestern United States, while grooming its economy for the grain, steel and automobile industries during the 20th century. After an economic downturn in the latter half of the 20th century, Buffalo's economy has transitioned to sectors that include financial services, technology, biomedical engineering and education. Residents of Buffalo are called "Buffalonians". The city's nicknames include "The Queen City", "The Nickel City",...
Buffalo:
$32,509
New York:
$60,850
$711
Buffalo:
$75,800
New York:
$293,500
4.3%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
55 %
Male
45 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
40%
5-9 years
29%
10-19 years
26%
20 years or more
6%

Experience Affects Customer Service Supervisor Salaries

Experienced
▲50%

National Average
$37,000

▼1%

Mid-Career
▼21%

Skills That Affect Customer Service Supervisor Salaries

Call Center
▲17%

Customer Service
▲15%

National Average
$37,000

Team Leadership
▼5%

Leadership
▼5%

Call center operations
▼12%

Customer Relations
▼40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

1-4 years
40%
5-9 years
29%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 52%
vision benefits
Vision: 44%
no benefits
None: 30%