Customer Service Supervisor in Philadelphia, Pennsylvania Salary

How much does a Customer Service Supervisor make in Philadelphia, PA? In Philadelphia, a Customer Service Supervisor earns approximately $58,500 per year on average. This is 17% above the national average for a Customer Service Supervisor which is $48,780 annually. Salaries for a Customer Service Supervisor in Philadelphia range from $41,633 annually to $73,415 per year. Total Annual Compensation, which includes salary, bonus, tips, and overtime for a Customer Service Supervisor in Philadelphia ranges from $20,831 to $69,447 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Philadelphia, women make up the majority of the workforce (88 percent). Many report receiving medical, dental, and vision benefits from their employer.

$41,633 - $73,415
$42K
$58K
$73K
MEDIAN: $58,500
10%
50%
90%

Add this chart to your site: 640px    300px

$9.25 - $18.54
$9
$14
$19
MEDIAN: $14.48
10%
50%
90%

Add this chart to your site: 640px    300px

$0$73K
Salary $41,633 - $73,415
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,831 - $69,447
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 14
Hourly Data $0$22
Hourly Rate $9.25 - $18.54
Hourly Tips $0.26
Overtime $22.50
Annual Data $0$69K
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,831 - $69,447
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 14

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...

Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Philadelphia, Pennsylvania

Philadelphia County, Pennsylvania
1,567,442
Male:
741,270 (47.3%)
Female:
826,172 (52.7%)
Philadelphia (/ˌfɪləˈdɛlfiə/) is the largest city in the Commonwealth of Pennsylvania and the fifth-most populous in the United States, with an estimated population in 2014 of 1,560,297. In the Northeastern United States, at the confluence of the Delaware and Schuylkill rivers, Philadelphia is the economic and cultural anchor of the Delaware Valley, a metropolitan area home to 7.2 million people and the eighth-largest combined statistical area in the United States. In 1682, William Penn founded the city to serve as capital of the Pennsylvania Colony. Philadelphia played an instrumental role in the American Revolution as a meeting place for the Founding Fathers of the United States, who signed the Declaration of Independence in 1776 and the Constitution in 1787. Philadelphia was one of the nation's capitals in the Revolutionary War, and served as temporary U.S. capital while Washington, D.C., was under construction. In the 19th century, Philadelphia became a major industrial center...
Philadelphia:
$41,233
Pennsylvania:
$55,702
$952
Philadelphia:
$150,700
Pennsylvania:
$170,600
6.6%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
88 %
Male
13 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
29%
5-9 years
29%
10-19 years
36%
20 years or more
7%

Experience Affects Customer Service Supervisor Salaries

▲32%

Mid-Career
▲11%

National Average
$41,000

Entry-Level
▼3%

Skills That Affect Customer Service Supervisor Salaries

Call center operations
▲29%

Call Center
▲19%

Customer Relationship Management (CRM)
▲15%

Customer Relations
▲14%

Leadership
▲10%

Team Leadership
▲8%

People Management
▲8%

Customer Service
▲4%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
88 %
Male
13 %

Years of Experience

1-4 years
29%
5-9 years
29%
10-19 years
36%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 73%
vision benefits
Vision: 53%
no benefits
None: 7%