Customer Service Supervisor in Philadelphia, Pennsylvania Salary
How much does a Customer Service Supervisor make in Philadelphia, PA? In Philadelphia, a Customer Service Supervisor earns approximately $58,500 per year on average. This is 17% above the national average for a Customer Service Supervisor which is $48,780 annually. Salaries for a Customer Service Supervisor in Philadelphia range from $41,633 annually to $73,415 per year. Total Annual Compensation, which includes salary, bonus, tips, and overtime for a Customer Service Supervisor in Philadelphia ranges from $20,831 to $69,447 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Philadelphia, women make up the majority of the workforce (88 percent). Many report receiving medical, dental, and vision benefits from their employer.
|Salary||$41,633 - $73,415|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$20,831 - $69,447|
|Hourly Rate||$9.25 - $18.54|
|Total Pay (||$20,831 - $69,447|
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.Read More...
A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus. (Copyright 2017 PayScale.com)
Customer Service Supervisor Tasks
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
- Responsible for the staffing level of the department.
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
Customer Service Supervisor Job Listings
Key Stats for Customer Service Supervisor
Rated 4 out of 5
based on 4 votes.