Customer Service Supervisor in Denver, Colorado Salary

How much does a Customer Service Supervisor make in Denver, CO? The average salary for a Customer Service Supervisor in Denver is $49,107 per year. This is 1% above the national average for a Customer Service Supervisor which is $48,780 per year. Salaries for a Customer Service Supervisor in Denver range from $38,651 per year to $67,101 per year. Total Annual Pay, which includes salary, bonus, tips, and overtime for a Customer Service Supervisor in Denver ranges from $22,615 to $64,054 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Among those reporting, there is a fairly even distribution of men (55%) and woman (45%) filling this role in Denver. Many report receiving medical, dental, and vision benefits from their employer.

$38,651 - $67,101
$39K
$49K
$67K
MEDIAN: $49,107
10%
50%
90%

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$9.46 - $22.03
$9
$15
$22
MEDIAN: $14.98
10%
50%
90%

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$0$67K
Salary $38,651 - $67,101
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,615 - $64,054
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 34
Hourly Data $0$30
Hourly Rate $9.46 - $22.03
Hourly Tips $1.25
Overtime $24.12
Annual Data $0$64K
Bonus $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,615 - $64,054
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 27

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Denver, Colorado

Denver County, Colorado
682,545
Male:
341,137 (50.0%)
Female:
341,408 (50.0%)
Denver (/ˈdɛnvər/), officially the City and County of Denver, is the capital and most populous municipality of the U.S. state of Colorado. Denver is located in the South Platte River Valley on the western edge of the High Plains just east of the Front Range of the Rocky Mountains. The Denver downtown district is located immediately east of the confluence of Cherry Creek with the South Platte River, approximately 12 mi (19 km) east of the foothills of the Rocky Mountains. Denver is nicknamed the Mile-High City because its official elevation is exactly one mile (5,280 ft or 1,610 m) above sea level, making it one of the highest major cities in the United States. The 105th meridian west of Greenwich, the longitudinal reference for the Mountain Time Zone, passes directly through Denver Union Station. Denver is ranked as a Beta- world city by the Globalization and World Cities Research Network. With a 2015 estimated...
Denver:
$58,003
Colorado:
$63,909
$1,094
Denver:
$316,700
Colorado:
$283,800
3.2%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
45 %
Male
55 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
1-4 years
33%
5-9 years
21%
10-19 years
28%
20 years or more
18%

Experience Affects Customer Service Supervisor Salaries

National Average
$44,000

Experienced
▼4%

Mid-Career
▼10%

▼16%

Skills That Affect Customer Service Supervisor Salaries

Customer Service Metrics
▲23%

Customer Relationship Management (CRM)
▲16%

Microsoft Excel
▲12%

Customer Relations
▲2%

National Average
$44,000

Call Center
▼2%

Customer Service
▼6%

Training
▼6%

Leadership
▼11%

Call center operations
▼12%

Team Leadership
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

1-4 years
33%
5-9 years
21%
10-19 years
28%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 81%
vision benefits
Vision: 65%
no benefits
None: 11%