Customer Service Supervisor in Nashville, Tennessee Salary

The average rate for a Customer Service Supervisor in Nashville, Tennessee is $13.98 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. The highest paying skills associated with this job are Call Center, Microsoft Office, and Team Leadership.

$24,613 - $66,093
$25K
$44K
$66K
MEDIAN: $44,386
10%
50%
90%

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$9.80 - $18.97
$9
$15
$19
MEDIAN: $15.00
10%
50%
90%

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$0$66K
Salary $24,613 - $66,093
Bonus $511 - $8,808
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,976 - $60,855
  • Country: United States
  • Currency: USD
  • Updated: 14 Jan 2018
  • Individuals Reporting: 31
Hourly Data $0$29
Hourly Rate $9.80 - $18.97
Overtime $25.05
Annual Data $0$60K
Bonus $511 - $8,808
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,976 - $60,855
  • Country: United States
  • Currency: USD
  • Updated: 14 Jan 2018
  • Individuals Reporting: 23

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Nashville, Tennessee

Davidson County, Tennessee
626,681
Nashville is the capital of the U.S. state of Tennessee and the county seat of Davidson County. It is located on the Cumberland River in the north central part of the state. The city is a center for the music, healthcare, publishing, banking and transportation industries, and home to numerous colleges and universities. Reflecting the city's position in state government, Nashville is home to the Tennessee Supreme Court's courthouse for Middle Tennessee. It is known as a center of the country music industry, earning it the nickname "Music City U.S.A." Since 1963, Nashville has had a consolidated city-county government which includes six smaller municipalities in a two-tier system. Nashville is governed by a mayor, vice-mayor, and 40-member Metropolitan Council. Thirty-five of the members are elected from single-member districts; five are elected at-large. According to 2015 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 678,889. The "balance"...

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
1-4 years
46%
5-9 years
22%
10-19 years
26%
20 years or more
6%

Experience Affects Customer Service Supervisor Salaries

▲9%

National Average
$39,000

▼25%

Skills That Affect Customer Service Supervisor Salaries

Call Center
▲15%

Microsoft Office
▲13%


National Average
$39,000


Call center operations
▼9%

People Management
▼10%

Leadership
▼19%

Customer Relations
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

1-4 years
46%
5-9 years
22%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 63%
no benefits
None: 20%