Customer Service Supervisor in Salt Lake City Salary

How much does a Customer Service Supervisor make in Salt Lake City, UT? In Salt Lake City, a Customer Service Supervisor takes home around $47,015 per year on average. This is 4% lower than the national average for a Customer Service Supervisor which is $48,780 annually. Salaries for a Customer Service Supervisor in Salt Lake City range from $34,478 per year to $68,364 annually. Total Annual Compensation, which includes salary, bonus, and overtime for a Customer Service Supervisor in Salt Lake City ranges from $27,793 to $66,868 annually. Job satisfaction is reported as 5 out of 5 stars. Men make up a majority of the Customer Service Supervisor workforce in Salt Lake City among those reporting — 63 percent to be exact. Many report receiving medical, dental, and vision benefits from their employer.

$34,478 - $68,364
$34K
$47K
$68K
MEDIAN: $47,015
10%
50%
90%

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$12.15 - $21.37
$12
$15
$21
MEDIAN: $14.69
10%
50%
90%

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$0$68K
Salary $34,478 - $68,364
Bonus $1.07 - $9,933
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,793 - $66,868
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 47
Hourly Data $0$25
Hourly Rate $12.15 - $21.37
Overtime $22.75
Annual Data $0$66K
Bonus $1.07 - $9,933
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,793 - $66,868
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 22

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Salt Lake City, Utah

Salt Lake County, Utah
192,660
Male:
98,364 (51.1%)
Female:
94,296 (48.9%)
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and the most populous municipality of the U.S. state of Utah. With an estimated population of 190,884 in 2014, the city lies at the core of the Salt Lake City metropolitan area, which has a total population of 1,153,340 (2014 estimate). Salt Lake City is further situated within a larger metropolis known as the Salt Lake City-Ogden-Provo Combined Statistical Area. This region is a corridor of contiguous urban and suburban development stretched along an approximately 120-mile (190 km) segment of the Wasatch Front, comprising a total population of 2,423,912 as of 2014. It is one of only two major urban areas in the Great Basin (the other is Reno, Nevada), and the largest in the Intermountain West. The city was founded in 1847 by Brigham Young, Isaac Morley, George Washington Bradley and numerous other Mormon followers, who extensively irrigated...
Salt Lake City:
$48,761
Utah:
$62,912
$840
Salt Lake City:
$262,400
Utah:
$234,600
3.3%

Customer Service Supervisor Job Listings

Customer Service Supervisor Reviews

Q: What is it like working in Salt Lake City?

Customer Service Supervisor in Salt Lake City:
Pros: City culture, outdoor amenities.
Cons: Cost of living.

Key Stats for Customer Service Supervisor

Gender

Female
37 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.
1-4 years
46%
5-9 years
43%
10-19 years
7%
20 years or more
3%

Experience Affects Customer Service Supervisor Salaries

▲25%

▲8%

National Average
$42,000

Skills That Affect Customer Service Supervisor Salaries

Customer Service Metrics
▲61%



Call center operations
▲17%


Customer Relations
▲8%

Call Center
▲5%

National Average
$42,000

Customer Relationship Management (CRM)
▼7%

Leadership
▼9%

Microsoft Office
▼12%

Training
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

1-4 years
46%
5-9 years
43%
10-19 years
7%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 8%