Experienced Customer Service Supervisor in Phoenix, Arizona Salary

The average salary for an Experienced Customer Service Supervisor in Phoenix, Arizona is $50,565 per year.

$38,711 - $62,629
$39K
$49K
$63K
MEDIAN: $49,338
10%
50%
90%

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$12.05 - $25.23
$12
$18
$25
MEDIAN: $17.58
10%
50%
90%

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$0$62K
Salary $38,711 - $62,629
Bonus $497 - $8,054
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,691 - $62,577
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 27
Hourly Data $0$25
Hourly Rate $12.05 - $25.23
Overtime $25.87
Annual Data $0$62K
Bonus $497 - $8,054
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,691 - $62,577
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 13

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
82 %
Male
18 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
10-19 years
90%
20 years or more
10%

Skills That Affect Customer Service Supervisor Salaries

Call Center
▲1%

Customer Service Metrics
▼0%

National Average
$48,000

Customer Relations
▼2%

Training
▼9%

People Management
▼10%

Leadership
▼10%

Customer Service
▼13%

Customer Relationship Management (CRM)
▼13%

Microsoft Office
▼14%

Team Leadership
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
82 %
Male
18 %

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 97%
vision benefits
Vision: 78%
no benefits
None: