Customer Service Supervisor in Cleveland, Ohio Salary

A Customer Service Supervisor in Cleveland, Ohio earns an average salary of $48,552 per year.

$32,215 - $59,617
$32K
$48K
$60K
MEDIAN: $47,648
10%
50%
90%

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$9.15 - $23.48
$9
$16
$23
MEDIAN: $16.00
10%
50%
90%

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$0$59K
Salary $32,215 - $59,617
Bonus $900
Profit Sharing $4,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,954 - $56,015
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 30
Hourly Data $0$23
Hourly Rate $9.15 - $23.48
Overtime $22.94
Annual Data $0$56K
Bonus $900
Profit Sharing $4,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,954 - $56,015
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 22

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Cleveland, Ohio

Cuyahoga County, Ohio
388,059
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Supervisor Job Listings

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 10 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 9 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 10 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 10 salaries.

Key Stats for Customer Service Supervisor

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
4%
1-4 years
37%
5-9 years
8%
10-19 years
31%
20 years or more
21%

Experience Affects Customer Service Supervisor Salaries

Experienced
▲23%

Late-Career
▲23%

National Average
$42,000

Mid-Career
▼11%

▼26%

Skills That Affect Customer Service Supervisor Salaries

Call center operations
▼0%

National Average
$42,000

Customer Service
▼7%

Customer Relations
▼13%

People Management
▼13%

Leadership
▼15%

Training
▼15%

Team Leadership
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
8%
10-19 years
31%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 49%
no benefits
None: 21%