Customer Service Team Leader in Phoenix, Arizona Salary

A Customer Service Team Leader in Phoenix, Arizona earns an average wage of $15.15 per hour. Skills that are associated with high pay for this job are Training, Customer Relations, and People Management. Most people move on to other jobs if they have more than 10 years' experience in this field.

$32,298 - $62,916
$32K
$48K
$63K
MEDIAN: $48,252
10%
50%
90%

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$9.79 - $19.99
$9
$16
$20
MEDIAN: $16.17
10%
50%
90%

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$0$62K
Salary $32,298 - $62,916
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,388 - $57,067
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 16
Hourly Data $0$29
Hourly Rate $9.79 - $19.99
Hourly Tips $2.00
Overtime $29.03
Annual Data $0$57K
Bonus $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,388 - $57,067
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 18

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
44%
5-9 years
35%
10-19 years
18%
20 years or more
3%

Experience Affects Customer Service Team Leader Salaries

Mid-Career
▲9%

National Average
$40,000

Entry-Level
▼18%

Skills That Affect Customer Service Team Leader Salaries

Training
▲19%

Customer Relations
▲18%

People Management
▼0%

National Average
$40,000

Team Leadership
▼6%

Customer Relationship Management (CRM)
▼11%

Customer Service
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

1-4 years
44%
5-9 years
35%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 62%
vision benefits
Vision: 62%
no benefits
None: 35%