The average hourly pay for a Customer Service Team Leader is $15.39.
Customer Service Team Leader by
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What Do Customer Service Team Leaders Do?
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, althou…Read more
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
Job Satisfaction for Customer Service Team Leader
Popular Employer Salaries for Customer Service Team Leader
The top respondents for the job title Customer Service Team Leader are from the companies Target Corporation, Chick-Fil-A Inc and Publix Super Markets Inc. Reported salaries are highest at Amazon.com Inc where the average pay is $20.23. Other companies that offer high salaries for this role include UnitedHealth Group and Target Corporation, earning around $18.19 and $16.65, respectively. Chick-Fil-A Inc pays the lowest at around $10.91. The Home Depot Inc. and Walgreen Co. also pay on the lower end of the scale, paying $12.94 and $13.45, respectively.
Customer Service Team Leader Job Listings
What Are Popular Skills for Customer Service Team Leaders?
Skills in Team Leadership, People Management and Training are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service.
What is the Pay by Experience Level for Customer Service Team Leaders?
An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.13 based on 50 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of $14.34 based on 1,319 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of $16.21 based on 760 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of $17.59 based on 722 salaries. In their late career (20 years and higher), employees earn an average total compensation of $18.
Pay Difference by Location
Employees with Customer Service Team Leader in their job title in New York, New York earn an average of 26.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (22.7% more) and Chicago, Illinois (13.1% more). The lowest salaries can be found in Denver, Colorado (5.7% less).
Years of Experience
This data is based on 3,147 survey responses.