$47,058
Avg. Salary
$15.13
Avg. Hourly Rate

Average additional compensation:

$2,021

Bonus

$1,283

Profit Sharing

$2,800

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Team Leader is $15.13 per hour.

The average pay for a Customer Service Team Leader is $47,058 per year.

10%
$9.69
10%
$15.13
50%
$21.86
90%
90%
MEDIAN $15.13
10%
$32k
10%
$47k
50%
$70k
90%
90%
MEDIAN $47,058
$32,033 - $69,630
$32K
$47K
$70K
MEDIAN: $47,058
10%
50%
90%

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$9.69 - $21.86
$9
$15
$22
MEDIAN: $15.13
10%
50%
90%

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$0$69K
Salary $32,033 - $69,630
Bonus $497 - $7,015
Profit Sharing $395 - $4,122
Commission $963 - $14,681
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,151 - $59,033
  • Country: United States
  • Currency: USD
  • Updated: 17 Mar 2019
  • Individuals Reporting: 1,081
Hourly Data $0$33
Hourly Rate $9.69 - $21.86
Hourly Tips $0.16 - $6.80
Overtime $14.62 - $33.41
Annual Data $0$59K
Bonus $497 - $7,015
Commission $963 - $14,681
Profit Sharing $395 - $4,122
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,151 - $59,033
  • Country: United States
  • Currency: USD
  • Updated: 17 Mar 2019
  • Individuals Reporting: 1,971

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...
Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders flock to Target Corporation, Convergys Corporation, Whole Foods Market, Inc., DIRECTV, LLC., and Publix Super Markets Inc, highly regarded companies that employ a generous number of people in this profession. Heading up the field in terms of compensation, Discover Financial Services LLC offers the most; Customer Service Team Leaders earn $51K on average there. Soaring salaries can also be found at Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank, where earnings of $48K, $45K, or $43K are standard for Customer Service Team Leaders.

Convergys Corporation, Best Buy, and Publix Super Markets Inc also rank near the bottom for pay, handing out $28K, $28K, and $29K-paychecks on average.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders may experience a large salary bump if they progress into a role such as Operations Manager. The latter position pays an average of $59K annually. It is not uncommon for a Customer Service Team Leader to continue on to become a Customer Service Supervisor or a Customer Service Manager.

Customer Service Team Leader Job Listings

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a deep pool of skills on the job. Most notably, facility with Project Management, Training Program Development, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 25 percent, 18 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people skilled in Customer Service are similarly competent in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 684 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 476 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 382 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 134 salaries.

Pay Difference by Location

National Average: $37,692

Larger city markers indicate a job is popular in that location.

For Customer Service Team Leaders, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Customer Service Team Leaders can also look forward to large paychecks in cities like Seattle (+46 percent), Chicago (+26 percent), New York (+24 percent), and Salt Lake City (+23 percent). With compensation 5 percent below the national average, Phoenix is not known for hefty paychecks and actually represents the lowest-paying market.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Lancaster:
"High stress low pay."
Pros: I like working with people and helping them succeed.
Cons: The stress levels due to a lack of control over who I have to train and some being unable to accomplish the work. Don't get paid enough to survive.

Customer Service Team Leader in Oregonia:
"Team work, I wish I had more experience."
Dont be harsh when teaching a person a job.

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Customer Service Team Leader in Carmel:
"Random."
Pros: I appreciate the people I get to work with on a daily basis.
Cons: The favoritism and lack of tact.

Customer Service Team Leader in Tulsa:
"Continued Improvement."
Focus on continued improvement by seeking out feedback on your coaching ability and strategies.

Customer Service Team Leader in Canton:
"Good Stuff."
Pros: I like working as the lead on a team. Working with people is the best part of my job.
Cons: There is way to much demand and stress for the job I'm actually supposed to do. I feel like I do everyone else's job for them.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
68 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 720 votes.
Less than 1 year
1%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
10%

Experience Affects Customer Service Team Leader Salaries

▲13%

▲7%

▲2%

National Average
$38,000

▼13%

Skills That Affect Customer Service Team Leader Salaries


Training Program Development
▲15%




Problem Solving
▲5%


▲1%

National Average
$38,000


Team Leadership
▼3%


Microsoft Excel
▼17%

▼22%

Oral / Verbal Communication
▼25%

Cash Handling
▼44%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 720 votes.

Gender

Female
68 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
no benefits
None: 24%