Customer Service Team Leader with Customer Relationship Management (CRM) Skills Salary

A Customer Service Team Leader with Customer Relationship Management (CRM) skills earns an average wage of $14.91 per hour. Most people with this job move on to other positions after 20 years in this field.

$31,559 - $69,897
$32K
$46K
$70K
MEDIAN: $46,283
10%
50%
90%

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$10.19 - $22.62
$10
$15
$23
MEDIAN: $15.50
10%
50%
90%

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$0$69K
Salary $31,559 - $69,897
Bonus $760 - $6,061
Profit Sharing $515 - $9,696
Commission $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,819 - $62,897
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 231
Hourly Data $0$35
Hourly Rate $10.19 - $22.62
Hourly Tips $2.00
Overtime $16.23 - $35.69
Annual Data $0$62K
Bonus $760 - $6,061
Commission $2,500
Profit Sharing $515 - $9,696
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,819 - $62,897
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 270

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 137 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 104 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 86 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $47,000 based on 34 salaries.

Key Stats for Customer Service Team Leader

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 124 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
25%
20 years or more
11%

Experience Affects Customer Service Team Leader Salaries

Late-Career
▲16%

Experienced
▲4%

Mid-Career
▼0%

National Average
$40,000

Entry-Level
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 124 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
vision benefits
Vision: 62%
no benefits
None: 22%