The average salary for a Customer Success Manager at Glassdoor is $80,000.
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Popular Employer Salaries for Customer Success Manager
The top respondents for the job title Customer Success Manager are from the companies Relias Learning, Linkedin Corporation and Salesforce.com, Inc.. Reported salaries are highest at Adobe Systems Incorporated where the average pay is $117,750. Other companies that offer high salaries for this role include Microsoft Corp and Salesforce.com, Inc., earning around $109,000 and $100,503, respectively. Relias Learning pays the lowest at around $61,238. Oracle Corp. and Smartsheet also pay on the lower end of the scale, paying $65,990 and $74,305, respectively.
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?