The average salary for a Customer Success Manager is $67,863.
Customer Success Manager by
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Job Satisfaction for Customer Success Manager
Popular Employer Salaries for Customer Success Manager
The top respondents for the job title Customer Success Manager are from the companies Relias Learning, Linkedin Corporation and Salesforce.com, Inc.. Reported salaries are highest at Adobe Systems Incorporated where the average pay is $123,916. Other companies that offer high salaries for this role include Microsoft Corp and Salesforce.com, Inc., earning around $109,000 and $106,000, respectively. Relias Learning pays the lowest at around $61,238. Oracle Corp. and Linkedin Corporation also pay on the lower end of the scale, paying $83,524 and $101,497, respectively.
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?
Skills in Software as a Service (SaaS) and Client Interaction are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Customer Relationship Management (CRM) and Account Management.
What is the Pay by Experience Level for Customer Success Managers?
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $54,210 based on 141 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of $63,087 based on 3,052 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of $75,784 based on 1,634 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of $88,066 based on 769 salaries. In their late career (20 years and higher), employees earn an average total compensation of $101,409.
Pay Difference by Location
Employees with Customer Success Manager in their job title in San Francisco, California earn an average of 25.4% more than the national average. These job titles also find higher than average salaries in New York, New York (9.1% more) and Boston, Massachusetts (3.9% more). The lowest salaries can be found in Austin, Texas (9.2% less), Seattle, Washington (1.7% less) and Chicago, Illinois (1.1% less).
Years of Experience
This data is based on 5,775 survey responses.