$66,659
Avg. Salary
$20.77
Avg. Hourly Rate

Average additional compensation:

$9,720

Bonus

$4,045

Profit Sharing

$14,950

Commission

What am I worth?
How should I pay?

The average pay for a Customer Success Manager is $20.77 per hour.

The average pay for a Customer Success Manager is $66,659 per year.

10%
$13.33
10%
$20.77
50%
$35.47
90%
90%
MEDIAN $20.77
10%
$45k
10%
$67k
50%
$106k
90%
90%
MEDIAN $66,659
$45,171 - $106,075
$45K
$67K
$110K
MEDIAN: $66,659
10%
50%
90%

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$13.33 - $35.47
$13
$21
$35
MEDIAN: $20.77
10%
50%
90%

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$0$118K
Salary $45,171 - $106,075
Bonus $2,495 - $24,552
Profit Sharing $1,001 - $14,758
Commission $1,987 - $35,059
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,418 - $118,217
  • Country: United States
  • Currency: USD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 4,241
Hourly Data $0$76
Hourly Rate $13.33 - $35.47
Overtime $23.64 - $76.23
Annual Data $0$118K
Bonus $2,495 - $24,552
Commission $1,987 - $35,059
Profit Sharing $1,001 - $14,758
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,418 - $118,217
  • Country: United States
  • Currency: USD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 151

Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

Read More...
Customer Success Manager Tasks
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Customer Success Manager Pay By Employer

$0$163K

$98,196

$92,964

$123,336

$63,856

Pitchbook
14 profiles
$52,359

Oracle
13 profiles
$77,769

Smartsheet
13 profiles
$74,617

Oracle Corp.
12 profiles
$81,801

Sprinklr Inc.
12 profiles
$67,650

Microsoft Corp
10 profiles
$109,000

Common Career Paths for Customer Success Manager


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Customer Success Manager Job Listings

Popular Skills for Customer Success Manager


Survey results imply that Customer Success Managers deploy a deep pool of skills on the job. Most notably, skills in Technical Sales, Strategic Project Management, Sales, and Account Management are correlated to pay that is above average, with boosts between 11 percent and 16 percent. Skills that seem to negatively impact pay include Training and Customer Service. Most people who know Account Management also know Customer Relations.

Pay by Experience Level for Customer Success Manager

Pay by Experience for a Customer Success Manager has a positive trend. An entry-level Customer Success Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 1,008 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Success Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $85,000 based on 490 salaries. An experienced Customer Success Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $97,000 based on 242 salaries. A Customer Success Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 49 salaries.

Pay Difference by Location

National Average: $71,172

Larger city markers indicate a job is popular in that location.

For Customer Success Managers, San Francisco provides a pay rate that is 26 percent greater than the national average. Customer Success Managers will also find cushy salaries in Mountain View (+22 percent), Bellevue (+18 percent), Los Angeles (+15 percent), and Chicago (+13 percent). Trailing the national average by 17 percent, Atlanta is the market with the smallest paychecks. Employers in Washington and Austin also lean toward paying below-median salaries (13 percent lower and 9 percent lower, respectively).

Related Job Salaries

Key Stats for Customer Success Manager

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 745 votes.
Less than 1 year
3%
1-4 years
53%
5-9 years
27%
10-19 years
13%
20 years or more
3%

Experience Affects Customer Success Manager Salaries

▲55%

▲36%

▲20%

National Average
$71,000

▼11%

Skills That Affect Customer Success Manager Salaries

Technical Sales
▲14%


▲9%





Project Management
▼0%

National Average
$71,000

▼1%




Customer Service Metrics
▼3%


▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 745 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
3%
1-4 years
53%
5-9 years
27%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 84%
vision benefits
Vision: 75%
no benefits
None: 9%