The average salary for a Customer Support Engineer in San Francisco, California is $81,816.
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$57k - $109k
$2k - $10k
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$39k - $120k
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Pay by Experience Level for Customer Support Engineer
An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $80,714 based on 17 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $105,803 based on 6 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in San Jose, California earn an average of 23.3% more than the national average. The lowest salaries can be found in Chicago, Illinois (25.4% less), Raleigh, North Carolina (22.8% less) and Boston, Massachusetts (17.5% less).
Years of Experience
This data is based on 23 survey responses.
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