Entry-Level Customer Support Representative Salary

Entry-Level Customer Support Representatives take home an average $14.38 per hour. Job satisfaction is reported as high by the vast majority of workers. Not all workers are lucky enough to have benefits; in fact, just under one in four are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by more than half. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$28,851 - $54,167
$29K
$40K
$54K
MEDIAN: $39,541
10%
50%
90%

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$10.04 - $18.61
$10
$14
$19
MEDIAN: $14.45
10%
50%
90%

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$0$54K
Salary $28,851 - $54,167
Bonus $489.36 - $4,975
Profit Sharing $1,020
Commission $1,510 - $15,319
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,093 - $49,579
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 272
Hourly Data $0$31
Hourly Rate $10.04 - $18.61
Hourly Tips $0.67
Overtime $15.86 - $31.53
Annual Data $0$49K
Bonus $489.36 - $4,975
Commission $1,510 - $15,319
Profit Sharing $1,020
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,093 - $49,579
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 367

Customer Support Representative Job Listings

Pay Difference by Location

National Average: $33,579

Larger city markers indicate a job is popular in that location.

With a pay rate for Entry-Level Customer Support Representatives that is 25 percent greater than the national average, Chicago offers a comfortable salary for those in this profession. Entry-Level Customer Support Representatives will also find cushy salaries in Washington (+25 percent), San Francisco (+24 percent), Indianapolis (+16 percent), and Boston (+16 percent). In Austin, salaries are 11 percent below the national average and represent the lowest-paying market. Employers in Irvine and Los Angeles also lean toward paying below-median salaries (6 percent lower and 5 percent lower, respectively).

Customer Support Representative Advice

Q: What do you wish you knew about your job when you first started out?

Customer Support Representative in Richardson:
"Stressful."
Learn how to be stress free. Customer focus is key and up selling could be a plus.

Customer Support Representative in Salt Lake City:
"Is a Call Center right for you?"
No everyone can work in a Call Center, if you can be ok with being yelled at by strangers on a daily basis. Then you are on your way.

Key Stats for Customer Support Representative

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.
Less than 1 year
10%
1-4 years
77%
5-9 years
13%

Skills That Affect Customer Support Representative Salaries


Customer Service Metrics
▲4%

National Average
$34,000


Tech Support Call Center
▼1%

Microsoft Office
▼2%

Customer Service
▼3%

Phone Support
▼3%

Microsoft Excel
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.

Gender

Female
59 %
Male
41 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 66%
vision benefits
Vision: 56%
no benefits
None: 23%