$40,603
Avg. Salary
$15.14
Avg. Hourly Rate

Average additional compensation:

$1,600

Bonus

$1,179

Profit Sharing

$4,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Support Representative is $15.14 per hour.

The average pay for a Customer Support Representative is $40,603 per year.

10%
$10.76
10%
$15.14
50%
$20.61
90%
90%
MEDIAN $15.14
10%
$30k
10%
$41k
50%
$58k
90%
90%
MEDIAN $40,603
$29,755 - $57,826
$30K
$41K
$58K
MEDIAN: $40,603
10%
50%
90%

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$10.76 - $20.61
$11
$15
$21
MEDIAN: $15.14
10%
50%
90%

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$0$57K
Salary $29,755 - $57,826
Bonus $252 - $5,154
Profit Sharing $495 - $7,891
Commission $1,282 - $15,456
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,277 - $51,436
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 669
Hourly Data $0$33
Hourly Rate $10.76 - $20.61
Hourly Tips $0.67
Overtime $15.57 - $33.31
Annual Data $0$51K
Bonus $252 - $5,154
Commission $1,282 - $15,456
Profit Sharing $495 - $7,891
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,277 - $51,436
  • Country: United States
  • Currency: USD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 971

Popular Employer Salaries

$0$35K

$35,000

Common Career Paths


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While Customer Support Representatives do not often become Information Technology Project Managers, the job pays $86K per year on average. Going from Customer Support Representative to Technical Support Specialist is the transition that occurs most often in this field, where the paychecks are $42K. Many others choose to work as Administrative Assistants, where pay is typically $31K.

Job Listings

Popular Skills


Customer Support Representatives seem to wield many skills on the job. Most notably, facility with Salesforce, Customer Relationship Management (CRM), and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 21 percent, 8 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Data Entry, Oral / Verbal Communication, and Phone Support. For most people, competency in Customer Service indicates knowledge of Troubleshooting and Microsoft Office.

Pay by Experience Level

Pay by Experience for a Customer Support Representative has a positive trend. An entry-level Customer Support Representative with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 553 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 207 salaries. An experienced Customer Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 127 salaries. A Customer Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 51 salaries.

Pay Difference by Location

18%

10%

2%

2%

-2%

-6%

National Average: $35,311

Larger city markers indicate a job is popular in that location.

San Francisco offers some of the highest pay in the country for Customer Support Representatives, 22 percent above the national average. Customer Support Representatives can also look forward to large paychecks in cities like Chicago (+21 percent), Indianapolis (+21 percent), Minneapolis (+14 percent), and New York (+12 percent). The smallest paychecks in the market, 4 percent south of the national average, can be found in Austin. Employers also pay below the national average in Los Angeles (3 percent lower) and San Diego (1 percent lower).

Job Reviews

Q: What is it like working as a Customer Support Representative?

Customer Support Representative in Kansas City:
"Cheap Living, Awesome BBQ, and Always More to Do."
Pros: Never need to look far for a great time.
Cons: Pretty much everything but bars closes between 8-10pm.

Customer Support Representative in San Antonio:
"Wonderful."
Pros: It's a beautiful place with so much to do
Cons: Nothing

Customer Support Representative in Scottsdale:
"Family work culture."
Pros: I like the honest approach we have here and the stress free work conditions.
Cons: Wish we could work from home.

Customer Support Representative in Richardson:
"Stressful."
Learn how to be stress free. Customer focus is key and up selling could be a plus.

Customer Support Representative in San Francisco:
"Na."
Pros: Working from home is the biggest perk by far. Also the staff are super friendly and helpful.
Cons: Not having someone to turn to when I need help as I work alone.

Customer Support Representative in Salt Lake City:
"Is a Call Center right for you?"
No everyone can work in a Call Center, if you can be ok with being yelled at by strangers on a daily basis. Then you are on your way.

Customer Support Representative in Saratoga Springs:
"Very hectic, but great atmosphere."
Pros: The people, definitely folks you want to work with.
Cons: The hours I work for a salaried position make me wary of what my hourly rate works out to.

Related Job Salaries

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 351 votes.
Less than 1 year
7%
1-4 years
52%
5-9 years
20%
10-19 years
15%
20 years or more
7%

How Experience Affects Salaries

▲16%

▲5%

▼0%

National Average
$35,000

▼7%

How Skills Affect Salaries

Salesforce
▲18%



National Average
$35,000







Oral / Verbal Communication
▼11%

Data Entry
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 351 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
20%
10-19 years
15%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
no benefits
None: 21%