Customer Support Specialist with Data Analysis Skills Salary

A Customer Support Specialist with Data Analysis skills earns an average wage of $17.37 per hour. People in this job generally don't have more than 20 years' experience.

$33,769 - $66,747
$34K
$42K
$67K
MEDIAN: $41,907
10%
50%
90%

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$12.88 - $27.15
$13
$17
$27
MEDIAN: $17.32
10%
50%
90%

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$0$66K
Salary $33,769 - $66,747
Bonus $298 - $6,362
Profit Sharing $2,373
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,241 - $64,945
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 68
Hourly Data $0$30
Hourly Rate $12.88 - $27.15
Overtime $17.00 - $30.03
Annual Data $0$64K
Bonus $298 - $6,362
Profit Sharing $2,373
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,241 - $64,945
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 53

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

Pay by Experience Level for Customer Support Specialist

Pay by Experience for a Customer Support Specialist has a positive trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 50 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 17 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 11 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $68,000 based on 5 salaries.

Key Stats for Customer Support Specialist

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.
Less than 1 year
2%
1-4 years
57%
5-9 years
21%
10-19 years
14%
20 years or more
5%

Experience Affects Customer Support Specialist Salaries

Late-Career
▲63%

National Average
$41,000

Mid-Career
▼1%

Entry-Level
▼5%

Experienced
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
2%
1-4 years
57%
5-9 years
21%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 71%
vision benefits
Vision: 67%
no benefits
None: 16%