$43,665
Avg. Salary
$16.75
Avg. Hourly Rate

Average additional compensation:

$1,908

Bonus

$1,464

Profit Sharing

$3,800

Commission

What am I worth?
How should I pay?

The average pay for a Customer Support Specialist is $16.75 per hour.

The average pay for a Customer Support Specialist is $43,665 per year.

10%
$12.19
10%
$16.75
50%
$22.25
90%
90%
MEDIAN $16.75
10%
$32k
10%
$44k
50%
$61k
90%
90%
MEDIAN $43,665
$31,921 - $60,731
$32K
$44K
$61K
MEDIAN: $43,665
10%
50%
90%

Add this chart to your site: 640px    300px

$12.19 - $22.25
$12
$17
$22
MEDIAN: $16.75
10%
50%
90%

Add this chart to your site: 640px    300px

$0$60K
Salary $31,921 - $60,731
Bonus $479 - $6,018
Profit Sharing $451 - $3,091
Commission $966 - $18,078
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,353 - $58,039
  • Country: United States
  • Currency: USD
  • Updated: 16 Apr 2019
  • Individuals Reporting: 629
Hourly Data $0$35
Hourly Rate $12.19 - $22.25
Overtime $17.01 - $35.39
Annual Data $0$58K
Bonus $479 - $6,018
Commission $966 - $18,078
Profit Sharing $451 - $3,091
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,353 - $58,039
  • Country: United States
  • Currency: USD
  • Updated: 16 Apr 2019
  • Individuals Reporting: 510

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

Read More...
Customer Support Specialist Tasks
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Popular Employer Salaries for Customer Support Specialist


Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.

Customer Support Specialist Job Listings

Popular Skills for Customer Support Specialist


Customer Support Specialists report using a large range of skills on the job. Most notably, skills in Problem Solving, Account Management, Training, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Pay by Experience for a Customer Support Specialist has a neutral trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 329 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 167 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 116 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 25 salaries.

Pay Difference by Location

29%

24%

13%

1%

-2%

-4%

-7%

National Average: $39,916

Larger city markers indicate a job is popular in that location.

Customer Support Specialist Reviews

Q: What is it like working as a Customer Support Specialist?

Customer Support Specialist in Portland:
"Could be worse. Could be better."
Pros: I like my coworkers
Cons: They put members over employees and will not have your back.

Customer Support Specialist in Asheville:
"Asheville is for nature lovers who can budget properly."
Pros: The natural beauty is some of the most stunning in the world.
Cons: Small town means smaller pay. Housing costs are rising.

Customer Support Specialist in Atlanta:
"Working in Atlanta is good if the location is accessible by public transit."
Pros: I enjoy the fact that there are many opportunities in my field
Cons: Traffic

Customer Support Specialist in Los Angeles:
Pros: I like the fact that everyone flocks here. You get a good mix of highly qualified, intelligent people to meet and worth with. Los Angeles weather is also spectacular and is not a hinderance on commute.
Cons: Everyone flocks here. When you have a high influx of people going to a popular area, the resources dwindle. Rent is very expensive, and if you want to live somewhere cheap, you have 1-2 hour commute. The traffic is unbearable and the public transportation sucks.

Customer Support Specialist in New York:
"Listen and critically think to swiftly solve customer issues."
Pros: The people and the culture and that my ideas matter. The fact im happy to go to work every day and I have opportunities to learn more without feeling bored in my current role.
Cons: Its hard to pay the bills sometimes.

Customer Support Specialist in Charlotte:
"Customers are key to your success."
Be flexible, willing to change with the changes in the medical field. Each client is different with different outcomes. There are no standard answers. One size does not all. Must listen and understand the Client's needs depending on their specialty. Must be forward thinking and willing to find solutions, not excuses. Medical field is rapidly changing. Think outside the box by using the same tools. Finally, even though the client is not sitting in front you, they will detect when you are having a "bad day" by the tone in your voice.

Customer Support Specialist in Seattle:
Pros: Having variety in my daily tasks and getting to interact with all of the departments.
Cons: I feel like the learning curve ceases to exist after a while and I'm not really challenged anymore.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 204 votes.
Less than 1 year
6%
1-4 years
48%
5-9 years
22%
10-19 years
17%
20 years or more
6%

Experience Affects Customer Support Specialist Salaries

▲5%

▲2%

National Average
$40,000

▼5%

▼6%

Skills That Affect Customer Support Specialist Salaries

Problem Solving
▲3%


Training
▲1%



Data Entry
▼0%

National Average
$40,000



Oral / Verbal Communication
▼3%



Technical Services
▼5%

Troubleshooting
▼10%

Customer Relations
▼18%

Systems Troubleshooting
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 204 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
22%
10-19 years
17%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 16%