Customer Support Specialist Salary

Median pay for Customer Support Specialists in the United States comes out to approximately $43K annually, but employers in San Francisco pay the most, the average compensation in that city is around $52K. Customer Support Specialists can also look forward to large paychecks in cities like Boston (+29 percent), Seattle (+25 percent), New York (+13 percent), and Portland (+9 percent). The figures in this rundown are based on the results of PayScale's salary questionnaire.

$31,645 - $59,500
$32K
$44K
$59K
MEDIAN: $43,594
10%
50%
90%

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$12.17 - $23.05
$12
$17
$23
MEDIAN: $16.56
10%
50%
90%

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$0$59K
Salary $31,645 - $59,500
Bonus $504 - $6,054
Profit Sharing $1,350
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,951 - $58,043
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 305
Hourly Data $0$34
Hourly Rate $12.17 - $23.05
Overtime $17.19 - $34.13
Annual Data $0$58K
Bonus $504 - $6,054
Commission $3,600
Profit Sharing $1,350
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,951 - $58,043
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 235

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

Popular Employer Salaries for Customer Support Specialist


Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.

Popular Skills for Customer Support Specialist


Customer Support Specialists report using a large range of skills on the job. Most notably, skills in Problem Solving, Account Management, Training, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Pay by Experience for a Customer Support Specialist has a neutral trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 329 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 167 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 116 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 25 salaries.

Pay Difference by Location

National Average: $40,302

Larger city markers indicate a job is popular in that location.

Customer Support Specialist Reviews

Q: What is it like working as a Customer Support Specialist?

Customer Support Specialist in New York:
"Listen and critically think to swiftly solve customer issues."
Pros: The people and the culture and that my ideas matter. The fact im happy to go to work every day and I have opportunities to learn more without feeling bored in my current role.
Cons: Its hard to pay the bills sometimes.

Customer Support Specialist in Seattle:
Pros: Having variety in my daily tasks and getting to interact with all of the departments.
Cons: I feel like the learning curve ceases to exist after a while and I'm not really challenged anymore.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 94 votes.
Less than 1 year
6%
1-4 years
49%
5-9 years
23%
10-19 years
17%
20 years or more
5%

Experience Affects Customer Support Specialist Salaries

▲4%

▲1%

National Average
$40,000

▼6%

▼7%

Skills That Affect Customer Support Specialist Salaries

Problem Solving
▲2%



Training
▼0%

National Average
$40,000


Data Entry
▼1%



Oral / Verbal Communication
▼4%



Technical Services
▼6%

Troubleshooting
▼11%

Customer Relations
▼19%

Systems Troubleshooting
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 94 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
49%
5-9 years
23%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
no benefits
None: 14%