▼6%
$49,102
Avg. Base Salary (USD)
/ year
Avg. Base Salary (USD)
10%
$38k
MEDIAN
$49k
90%
$64k
The average salary for a Customer Support Specialist is $49,102 in 2023
Base Salary
$38k - $64k
Bonus
$506 - $6k
Profit Sharing
$58 - $6k
Commission
$2k - $5k
Total Pay
$33k - $61k
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What is the Pay by Experience Level for Customer Support Specialists?
What Do Customer Support Specialists Do?
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
Find your market worth – how it works:
How do Customer Support Specialists Rate Their Jobs?
Based on 186 responses, the job of Customer Support Specialist has received a job satisfaction rating of 3.7 out of 5. On average, Customer Support Specialists are highly satisfied with their job.
Common Health Benefits for a Customer Support Specialist
Medical
82%
Dental
74%
Vision
69%
None
17%
Gender Breakdown for Customer Support Specialists
Female
68.0%
Male
29.9%
Prefer to self-define
2.1%
This data is based on 565 survey responses. Learn more about the gender pay gap.
FAQs About Customer Support Specialists
What is the highest pay for Customer Support Specialists?
Our data indicates that the highest pay for a Customer Support Specialist is $64k / year
What is the lowest pay for Customer Support Specialists?
Our data indicates that the lowest pay for a Customer Support Specialist is $38k / year
How can Customer Support Specialists increase their salary?
Increasing your pay as a Customer Support Specialist is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Support Specialist that oversees more junior Customer Support Specialists, this experience can increase the likelihood to earn more.