Average Customer Support Specialist Salary

$44,844
Avg. SalaryShow Hourly Rate
$1,536
Bonus
$3,931
Commission
$1,526
Profit Sharing
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The average salary for a Customer Support Specialist is $44,844.
10%
$34k
MEDIAN
$45k
90%
$61k
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Salary
$34k - $61k
Bonus
$481 - $6k
Profit Sharing
$99 - $4k
Commission
$426 - $25k
Total Pay
$29k - $58k
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What Do Customer Support Specialists Do?

Customer Support Specialist Tasks
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Job Satisfaction for Customer Support Specialist

3.7 out of 5
(230)
Highly Satisfied
21Reviews

Popular Employer Salaries for Customer Support Specialist

The top respondents for the job title Customer Support Specialist are from the companies Amazon.com Inc, EF Education First Ltd. and EF Education First Ltd.. Reported salaries are highest at Amazon.com Inc where the average pay is $55,000. EF Education First Ltd. pays the lowest at around $35,386.

Customer Support Specialist Job Listings

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What Are Popular Skills for Customer Support Specialists?

Skills in Customer Relationship Management (CRM) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Oral / Verbal Communication and Customer Service.

What is the Pay by Experience Level for Customer Support Specialists?

An entry-level Customer Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,660 based on 72 salaries. An early career Customer Support Specialist with 1-4 years of experience earns an average total compensation of $43,953 based on 588 salaries. A mid-career Customer Support Specialist with 5-9 years of experience earns an average total compensation of $47,856 based on 267 salaries. An experienced Customer Support Specialist with 10-19 years of experience earns an average total compensation of $48,244 based on 193 salaries. In their late career (20 years and higher), employees earn an average total compensation of $48,282.
Employees with Customer Support Specialist in their job title in San Francisco, California earn an average of 23.6% more than the national average. These job titles also find higher than average salaries in New York, New York (17.6% more) and Seattle, Washington (3.7% more). The lowest salaries can be found in Atlanta, Georgia (1.9% less), Chicago, Illinois (1.9% less) and Portland, Oregon (1.0% less).

Years of Experience

This data is based on 1,184 survey responses.
Entry Level
6.1%
Early Career
49.7%
Mid Career
22.6%
Experienced
16.3%
Late Career
5.4%