Avg. Base Salary (USD)
The average salary for a Customer Support Specialist is $49,102 in 2023
What is the Pay by Experience Level for Customer Support Specialists?
An entry-level Customer Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $46,111 based on 91 salaries. An early career Customer Support Specialist with 1-4 years of experience earns an average total compensation of $48,708 based on …Read more
What Do Customer Support Specialists Do?
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating …Read more
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
How do Customer Support Specialists Rate Their Jobs?
FAQs About Customer Support Specialists
What is the highest pay for Customer Support Specialists?
Our data indicates that the highest pay for a Customer Support Specialist is $64k / year
What is the lowest pay for Customer Support Specialists?
Our data indicates that the lowest pay for a Customer Support Specialist is $38k / year
How can Customer Support Specialists increase their salary?
Increasing your pay as a Customer Support Specialist is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Support Specialist that oversees more junior Customer Support Specialists, this experience can increase the likelihood to earn more.