The average salary for a Customer Support Specialist is $44,844.
Customer Support Specialist by
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What Do Customer Support Specialists Do?
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with…Read more
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
Job Satisfaction for Customer Support Specialist
Popular Employer Salaries for Customer Support Specialist
The top respondents for the job title Customer Support Specialist are from the companies Amazon.com Inc, EF Education First Ltd. and EF Education First Ltd.. Reported salaries are highest at Amazon.com Inc where the average pay is $55,000. EF Education First Ltd. pays the lowest at around $35,386.
Customer Support Specialist Job Listings
What Are Popular Skills for Customer Support Specialists?
Skills in Customer Relationship Management (CRM) and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Oral / Verbal Communication and Customer Service.
What is the Pay by Experience Level for Customer Support Specialists?
An entry-level Customer Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,660 based on 72 salaries. An early career Customer Support Specialist with 1-4 years of experience earns an average total compensation of $43,953 based on 588 salaries. A mid-career Customer Support Specialist with 5-9 years of experience earns an average total compensation of $47,856 based on 267 salaries. An experienced Customer Support Specialist with 10-19 years of experience earns an average total compensation of $48,244 based on 193 salaries. In their late career (20 years and higher), employees earn an average total compensation of $48,282.
Pay Difference by Location
Employees with Customer Support Specialist in their job title in San Francisco, California earn an average of 23.6% more than the national average. These job titles also find higher than average salaries in New York, New York (17.6% more) and Seattle, Washington (3.7% more). The lowest salaries can be found in Atlanta, Georgia (1.9% less), Chicago, Illinois (1.9% less) and Portland, Oregon (1.0% less).
Years of Experience
This data is based on 1,184 survey responses.