Customer Support Specialist in Atlanta, Georgia Salary

A Customer Support Specialist in Atlanta, Georgia earns an average wage of $15.62 per hour. Most people move on to other jobs if they have more than 10 years' experience in this field. The highest paying skills associated with this job are Account Management and Oral / Verbal Communication.

$23,990 - $53,692
$24K
$39K
$54K
MEDIAN: $38,526
10%
50%
90%

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$10.89 - $21.70
$11
$16
$22
MEDIAN: $15.62
10%
50%
90%

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$0$53K
Salary $23,990 - $53,692
Bonus $7,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,346 - $52,442
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 17
Hourly Data $0$24
Hourly Rate $10.89 - $21.70
Overtime $24.00
Annual Data $0$52K
Bonus $7,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,346 - $52,442
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 11

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Customer Support Specialist Job Listings

Key Stats for Customer Support Specialist

Gender

Female
63 %
Male
37 %
Less than 1 year
4%
1-4 years
43%
5-9 years
36%
10-19 years
18%

Experience Affects Customer Support Specialist Salaries

Mid-Career
▲6%

▲1%

National Average
$37,000

Skills That Affect Customer Support Specialist Salaries

Oral / Verbal Communication
▲11%

Account Management
▲11%


National Average
$37,000

Customer Relationship Management (CRM)
▼14%

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
36%
10-19 years
18%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 46%
vision benefits
Vision: 46%
no benefits
None: 29%