Dispatch Manager Salary

The average salary for a Dispatch Manager is $50,043 per year.
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$35,505 - $72,846
$36K
$51K
$73K
MEDIAN: $50,646
10%
50%
90%

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$11.85 - $24.15
$12
$17
$24
MEDIAN: $17.14
10%
50%
90%

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$0$72K
Salary $35,505 - $72,846
Bonus $496.65 - $11,024
Profit Sharing $243.23 - $11,745
Commission $10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,000 - $71,464
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 261
Hourly Data $0$34
Hourly Rate $11.85 - $24.15
Overtime $19.74 - $34.95
Annual Data $0$71K
Bonus $496.65 - $11,024
Commission $10,000
Profit Sharing $243.23 - $11,745
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,000 - $71,464
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 116

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

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Dispatch Manager Tasks

  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.

Common Career Paths for Dispatch Manager


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Dispatch Manager Job Listings

Popular Skills for Dispatch Manager

Pay by Experience Level for Dispatch Manager

Pay by Experience for a Dispatch Manager has a positive trend. An entry-level Dispatch Manager with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 149 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Dispatch Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 109 salaries. An experienced Dispatch Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 115 salaries. A Dispatch Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 51 salaries.

Pay Difference by Location

National Average: $48,963

Larger city markers indicate a job is popular in that location.

Dispatch Manager Reviews

Q: What is it like working as a Dispatch Manager?

Dispatch Manager in Lafayette:
Pros: 7 days on / 7 days off with opportunity for extra days if desired.
Cons: Must work up to 14 hours per day to complete tasks properly.

Dispatch Manager in Jacksonville:
"Work work work."
Pros: I like that we can dress casual, and that the boss actually cares for his employees.
Cons: Overtime with no extra pay due to salary, also working for $15 an hour.

Related Job Salaries

Key Stats for Dispatch Manager

Gender

Female
44 %
Male
56 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.
Less than 1 year
1%
1-4 years
32%
5-9 years
22%
10-19 years
30%
20 years or more
15%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Dispatch Manager Salaries

▲15%

▲6%

National Average
$49,000

▼1%

▼15%

Skills That Affect Dispatch Manager Salaries


▼0%

National Average
$49,000

Customer Service
▼3%

Customer Relationship Management (CRM)
▼40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
22%
10-19 years
30%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 55%
vision benefits
Vision: 49%
no benefits
None: 33%
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