Avg. Base Salary (USD)
The average salary for a Dispatch Manager is $50,444
What is the Pay by Experience Level for Dispatch Managers?
An entry-level Dispatch Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $41,167 based on 10 salaries. An early career Dispatch Manager with 1-4 years of experience earns an average total compensation of $48,325 based on 184 salaries. A …Read more
What Do Dispatch Managers Do?
It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such …Read more
- Supervise and direct workers, materials, equipment, and service vehicles.
- Communicate customer needs to work crews, monitor progress, and coordinate responses.
- Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
- Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.