$50,588
Avg. Salary
$16.87
Avg. Hourly Rate

Average additional compensation:

$3,575

Bonus

$875

Profit Sharing

$10,000

Commission

What am I worth?
How should I pay?

The average pay for a Dispatch Manager is $16.87 per hour.

The average pay for a Dispatch Manager is $50,588 per year.

10%
$12.22
10%
$16.87
50%
$23.96
90%
90%
MEDIAN $16.87
10%
$35k
10%
$51k
50%
$74k
90%
90%
MEDIAN $50,588
$35,312 - $73,953
$35K
$51K
$74K
MEDIAN: $50,588
10%
50%
90%

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$12.22 - $23.96
$12
$17
$24
MEDIAN: $16.87
10%
50%
90%

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$0$73K
Salary $35,312 - $73,953
Bonus $685 - $10,411
Profit Sharing $241 - $10,022
Commission $10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,110 - $72,332
  • Country: United States
  • Currency: USD
  • Updated: 16 May 2019
  • Individuals Reporting: 482
Hourly Data $0$34
Hourly Rate $12.22 - $23.96
Overtime $18.93 - $34.11
Annual Data $0$72K
Bonus $685 - $10,411
Commission $10,000
Profit Sharing $241 - $10,022
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,110 - $72,332
  • Country: United States
  • Currency: USD
  • Updated: 16 May 2019
  • Individuals Reporting: 218

Job Description for Dispatch Manager

It is essential that dispatchers in 911 call centers are accurate, prompt, and coordinated, to ensure the public safety and maximize rapid responders' effectiveness. The dispatch manager must provide this coordination through effective supervision and ensure the smooth operation of the dispatch process. Additionally, the dispatch manager may need to liaise with the public and emergency departments (such as police and fire services). The dispatch manager is also tasked with personnel issues such as performance evaluation, scheduling, and training. Some employers may require the dispatch manager to prepare and manage departmental budgeting as well.

Read More...
Dispatch Manager Tasks
  • Supervise and direct workers, materials, equipment, and service vehicles.
  • Communicate customer needs to work crews, monitor progress, and coordinate responses.
  • Prepare departmental budget and track metrics related to time, requests, cost, and staffing.
  • Hire, train, mentor, and evaluate staff, including setting schedules and developing training programs.

Common Career Paths for Dispatch Manager


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For Dispatch Managers, progressing to a Transportation Manager role may result in a significant raise. On average, a Transportation Manager can earn $60K annually. Dispatch Managers most often move into positions as Operations Managers or Operations Managers; those groups report median salaries that are $11K higher and $11K higher, respectively.

Dispatch Manager Job Listings

Popular Skills for Dispatch Manager


Survey results show that Dispatch Managers typically report just a few professional skills. Most notably, skills in Operations Management, Logistics, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those listing Customer Relationship Management as a skill should be prepared for drastically lower pay. The majority of those who know Logistics also know Customer Service.

Pay by Experience Level for Dispatch Manager

Pay by Experience for a Dispatch Manager has a positive trend. An entry-level Dispatch Manager with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 149 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Dispatch Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 109 salaries. An experienced Dispatch Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 115 salaries. A Dispatch Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 51 salaries.

Pay Difference by Location

7%

-11%

National Average: $48,383

Larger city markers indicate a job is popular in that location.

For those looking to make money, Dispatch Managers in Atlanta enjoy an exceptional pay rate, 8 percent above the national average. Dispatch Managers will also find cushy salaries in Chicago (+7 percent) and Dallas (+6 percent). Dispatch Managers in Jacksonville earn salaries far below the national average by 28 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Two other places where employers offer below-median salaries are Denver (20 percent less) and Los Angeles (11 percent less).

Dispatch Manager Reviews

Q: What is it like working as a Dispatch Manager?

Dispatch Manager in Lathrop:
"Busy management resposibilties."
Pros: Independence, close to home
Cons: compensation

Dispatch Manager:
ABC needs to be more Vet friendly when it comes to VA appointments, the BM in BR 137 Ignacio Salas was always giving me crap for med appointment due to PTSD, I get it is incovinient but at least give us this benefit.

Dispatch Manager in Houston:
"I love the city and all it has to offer."
Pros: The diversity.
Cons: The traffic.

Dispatch Manager in Lafayette:
Pros: 7 days on / 7 days off with opportunity for extra days if desired.
Cons: Must work up to 14 hours per day to complete tasks properly.

Dispatch Manager in Willow Springs:
"Know your equipment."
Know the season of all freight. It moves around the country and you can work for the best rates when you position your equipment in the right areas.

Dispatch Manager in Greensboro:
"Horrible hours, very stressful."
Always remain calm, and do not take things personal.

Dispatch Manager in Jacksonville:
"Work work work."
Pros: I like that we can dress casual, and that the boss actually cares for his employees.
Cons: Overtime with no extra pay due to salary, also working for $15 an hour.

Related Job Salaries

Key Stats for Dispatch Manager

Gender

Female
47 %
Male
53 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 166 votes.
Less than 1 year
1%
1-4 years
31%
5-9 years
23%
10-19 years
30%
20 years or more
14%

Experience Affects Dispatch Manager Salaries

▲16%

▲7%

▼0%

National Average
$48,000

▼14%

Skills That Affect Dispatch Manager Salaries


▲1%

National Average
$48,000

Customer Service
▼2%

Customer Relationship Management (CRM)
▼40%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 166 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
23%
10-19 years
30%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 52%
vision benefits
Vision: 46%
no benefits
None: 35%