$41,514
Avg. Salary
Avg. Hourly Rate
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The average pay for a Guest Services Manager in Miami, Florida is {{pay}} per hour.

The average pay for a Guest Services Manager in Miami, Florida is $41,514 per year.

10%
$0.00
10%
$0.00
50%
$0.00
90%
90%
MEDIAN $0.00
10%
$31k
10%
$42k
50%
$58k
90%
90%
MEDIAN $41,514
$31,208 - $57,611
$31K
$42K
$58K
MEDIAN: $41,514
10%
50%
90%

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$0$69K
Salary $31,208 - $57,611
Bonus $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,413 - $69,207
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 10

Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

About Miami, Florida

Miami-Dade County, Florida
440,989
Male:
215,840 (48.9%)
Female:
225,149 (51.1%)
Miami (/maɪˈæmi/; Spanish pronunciation: [miˈami]) is a seaport city at the southeastern corner of the U.S. state of Florida and its Atlantic coast. As the seat of Miami-Dade County, the municipality is the principal, central, and most populous of its metropolitan area and part of the second-most populous metropolis in the southeastern United States. According to the U.S. Census Bureau, Miami's metro area is the eighth-most populous and fourth-largest urban area in the U.S., with a population of around 5.5 million. Miami is a major center, and a leader in finance, commerce, culture, media, entertainment, the arts, and international trade. In 2012, Miami was classified as an Alpha−World City in the World Cities Study Group's inventory. In 2010, Miami ranked seventh in the United States in terms of finance, commerce, culture, entertainment, fashion, education, and other sectors. It ranked 33rd among global cities. In 2008, Forbes magazine ranked Miami "America's Cleanest City",...
Miami:
$29,989
Florida:
$49,426
$1,020
Miami:
$286,600
Florida:
$179,800
4.5%

Guest Services Manager Job Listings

Key Stats for Guest Services Manager

Gender

Female
14 %
Male
86 %
1-4 years
18%
5-9 years
18%
10-19 years
55%
20 years or more
9%

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
18%
5-9 years
18%
10-19 years
55%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 25%
vision benefits
Vision: 25%
no benefits
None: 25%