The average salary for a Guest Services Manager is $43,536.
Guest Services Manager by
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Guest Services Managers Do?
Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services m…Read more
Guest Services Manager Tasks
- Directly handle customer service problems, working for satisfactory resolution.
- Monitor inventory, rates, schedules, and complete payroll and expenses.
- Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
- Direct and manage staff who interact with customers to ensure high quality guest experiences.
Job Satisfaction for Guest Services Manager
Popular Employer Salaries for Guest Services Manager
The top respondents for the job title Guest Services Manager are from the companies Hilton Worldwide, Hampton Inn and Hampton Inn. Reported salaries are highest at Hilton Worldwide where the average pay is $44,000. Hampton Inn pays the lowest at around $37,000.
Guest Services Manager Job Listings
What Are Popular Skills for Guest Services Managers?
Skills in Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication, People Management, Problem Solving and Customer Service.
What is the Pay by Experience Level for Guest Services Managers?
An entry-level Guest Services Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,058 based on 8 salaries. An early career Guest Services Manager with 1-4 years of experience earns an average total compensation of $39,999 based on 206 salaries. A mid-career Guest Services Manager with 5-9 years of experience earns an average total compensation of $44,013 based on 115 salaries. An experienced Guest Services Manager with 10-19 years of experience earns an average total compensation of $48,992 based on 92 salaries. In their late career (20 years and higher), employees earn an average total compensation of $49,143.
Pay Difference by Location
Employees with Guest Services Manager in their job title in Seattle, Washington earn an average of 43.4% more than the national average. These job titles also find higher than average salaries in New York, New York (26.1% more) and Las Vegas, Nevada (23.2% more). The lowest salaries can be found in St. Louis, Missouri (18.2% less) and Nashville, Tennessee (11.7% less).
Years of Experience
This data is based on 456 survey responses.