Guest Services Manager Salary

The average salary for a Guest Services Manager is $39,494 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career.

$28,978 - $58,618
$29K
$39K
$59K
MEDIAN: $39,446
10%
50%
90%

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$9.83 - $17.64
$9
$13
$18
MEDIAN: $13.33
10%
50%
90%

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$0$58K
Salary $28,978 - $58,618
Bonus $76.92 - $5,902
Profit Sharing $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,867 - $55,111
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 167
Hourly Data $0$27
Hourly Rate $9.83 - $17.64
Overtime $15.46 - $27.01
Annual Data $0$55K
Bonus $76.92 - $5,902
Profit Sharing $1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,867 - $55,111
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 85

Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager


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Guest Services Manager Job Listings

Popular Employer Salaries for Guest Services Manager

Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Pay by Experience for a Guest Services Manager has a positive trend. An entry-level Guest Services Manager with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 168 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 104 salaries. An experienced Guest Services Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 61 salaries. A Guest Services Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries.

Pay Difference by Location

National Average: $36,620

Larger city markers indicate a job is popular in that location.

Guest Services Manager Reviews

Q: What is it like working as a Guest Services Manager?

Guest Services Manager in Santa Ana:
"Guest Service Manager."
Pros: That I get to mentor people. It is different everyday. I don't just sit at a cubicle because I also run the floor. The people are amazing and talented.
Cons: The strict budget and not enough people working.

Related Job Salaries

Key Stats for Guest Services Manager

Gender

Female
59 %
Male
41 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.
Less than 1 year
2%
1-4 years
46%
5-9 years
25%
10-19 years
22%
20 years or more
4%

Experience Affects Guest Services Manager Salaries

▲15%

▲10%

National Average
$37,000

▼1%

▼6%

Skills That Affect Guest Services Manager Salaries

Problem Solving
▼0%

Oral / Verbal Communication
▼0%

Microsoft Office
▼0%

Operations Management
▼0%

National Average
$37,000




Budget Management
▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 46 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
46%
5-9 years
25%
10-19 years
22%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 56%
vision benefits
Vision: 49%
no benefits
None: 33%