$50,000
Avg. Salary
$17.50
Avg. Hourly Rate
Help us gather more data! Is Guest Services Manager your job title? Find out what you're worth.

The average pay for a Guest Services Manager in Chicago, Illinois is $17.50 per hour.

The average pay for a Guest Services Manager in Chicago, Illinois is $50,000 per year.

10%
$0.00
10%
$17.50
50%
$0.00
90%
90%
MEDIAN $17.50
10%
$39k
10%
$50k
50%
$71k
90%
90%
MEDIAN $50,000
$38,530 - $71,128
$39K
$50K
$71K
MEDIAN: $50,000
10%
50%
90%

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$0$75K
Salary $38,530 - $71,128
Bonus $4,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,560 - $75,525
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 12

Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Guest Services Manager Job Listings

Key Stats for Guest Services Manager

Gender

Female
44 %
Male
56 %
1-4 years
43%
5-9 years
14%
10-19 years
43%

Gender

Female
44 %
Male
56 %

Years of Experience

1-4 years
43%
5-9 years
14%
10-19 years
43%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 50%
vision benefits
Vision: 42%
no benefits
None: 25%