$59,800
Avg. Salary
$17.75
Avg. Hourly Rate
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The average pay for a Guest Services Manager in New York, New York is $17.75 per hour.

The average pay for a Guest Services Manager in New York, New York is $59,800 per year.

10%
$0.00
10%
$17.75
50%
$0.00
90%
90%
MEDIAN $17.75
10%
$44k
10%
$60k
50%
$78k
90%
90%
MEDIAN $59,800

Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

About New York, New York

Kings County, New York
8,550,405
Male:
4,081,698 (47.7%)
Female:
4,468,707 (52.3%)
The City of New York, often called New York City or simply New York, is the most populous city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, one of the most populous urban agglomerations in the world. With a U.S. Census Bureau-estimated 2015 population of 8,550,405 distributed over a land area of just 305 square miles (790 km2), New York is also the most densely populated major city in the United States. A global power city, New York City exerts a significant impact upon commerce, finance, media, art, fashion, research, technology, education, and entertainment, its fast pace defining the term New York minute. Home to the headquarters of the United Nations, New York is an important center for international diplomacy and has been described as the cultural and financial capital of the world. Situated...
New York, NY:
$55,752
New York:
$60,850
$1,317
New York, NY:
$538,300
New York:
$293,500
4.7%

Guest Services Manager Job Listings

Key Stats for Guest Services Manager

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
38%
5-9 years
50%
10-19 years
13%

Experience Affects Guest Services Manager Salaries

National Average
$51,000

Entry-Level
▼11%

Mid-Career
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
38%
5-9 years
50%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 71%
vision benefits
Vision: 71%
no benefits
None: 29%