$40,358
Avg. Salary
$17.69
Avg. Hourly Rate

Average additional compensation:

$1,017

Bonus

$1,621

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Administrator with Customer Service skills is $17.69 per hour.

The average pay for a Help Desk Administrator with Customer Service skills is $40,358 per year.

$14.50
10%
$17.69
50%
$23.89
90%
MEDIAN $17.69
$29k
10%
$40k
50%
$56k
90%
MEDIAN $40,358
$29,151 - $56,278
$29K
$40K
$56K
MEDIAN: $40,358
10%
50%
90%

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$14.50 - $23.89
$15
$18
$24
MEDIAN: $17.69
10%
50%
90%

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$0$57K
Salary $29,151 - $56,278
Bonus $0.00 - $3,091
Profit Sharing $1,621
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,933 - $57,121
  • Country: United States
  • Currency: USD
  • Updated: 31 Dec 2018
  • Individuals Reporting: 66
Hourly Data $0$34
Hourly Rate $14.50 - $23.89
Overtime $21.28 - $34.65
Annual Data $0$57K
Bonus $0.00 - $3,091
Profit Sharing $1,621
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,933 - $57,121
  • Country: United States
  • Currency: USD
  • Updated: 31 Dec 2018
  • Individuals Reporting: 76

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

Read More...
Help Desk Administrator Tasks
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Help Desk Administrator Job Listings

Key Stats for Help Desk Administrator

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 40 votes.
Less than 1 year
4%
1-4 years
65%
5-9 years
13%
10-19 years
15%
20 years or more
4%

Experience Affects Help Desk Administrator Salaries

Experienced
▲32%

Mid-Career
▲1%

National Average
$40,000

Entry-Level
▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 40 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
65%
5-9 years
13%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 54%
no benefits
None: 25%