$42,018
Avg. Salary

Average additional compensation for this job:

Bonus

$1,039

Profit Sharing

$1,041
A Help Desk Administrator earns an average salary of $42,344 per year. Skills that are associated with high pay for this job are Windows Support and System Administration. Most people with this job move on to other positions after 20 years in this field.
Read More
$30,753 - $60,805
$31K
$42K
$61K
MEDIAN: $42,018
10%
50%
90%

Add this chart to your site: 640px    300px

$14.43 - $25.00
$14
$18
$25
MEDIAN: $18.30
10%
50%
90%

Add this chart to your site: 640px    300px

$0$60K
Salary $30,753 - $60,805
Bonus $96.35 - $3,853
Profit Sharing $1,041
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,649 - $58,261
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 253
Hourly Data $0$36
Hourly Rate $14.43 - $25.00
Overtime $21.50 - $36.76
Annual Data $0$58K
Bonus $96.35 - $3,853
Profit Sharing $1,041
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,649 - $58,261
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 230

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

Read More...

Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Help Desk Administrator


Add this chart to your site:   640px 640px    300px 300px

Help Desk Administrator Job Listings

Popular Skills for Help Desk Administrator

Pay by Experience Level for Help Desk Administrator

Pay by Experience for a Help Desk Administrator has a positive trend. An entry-level Help Desk Administrator with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 176 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 67 salaries. An experienced Help Desk Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 34 salaries. A Help Desk Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 7 salaries.

Pay Difference by Location

National Average: $41,138

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 105 votes.
Less than 1 year
4%
1-4 years
54%
5-9 years
23%
10-19 years
14%
20 years or more
5%

Experience Affects Help Desk Administrator Salaries

Late-Career
▲33%

▲20%

▲10%

National Average
$41,000

▼5%

Skills That Affect Help Desk Administrator Salaries

Windows Support
▲37%

System Administration
▲12%

Windows 2003 Server
▲7%





Network Support
▼0%

National Average
$41,000


Microsoft Office
▼6%

Windows Operating System General Use
▼7%

Help Desk / Desktop Support (Tier 1)
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 105 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
4%
1-4 years
54%
5-9 years
23%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
vision benefits
Vision: 61%
no benefits
None: 18%