The average salary for a Help Desk Administrator is $47,623.
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What Do Help Desk Administrators Do?
Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help des…Read more
Help Desk Administrator Tasks
- Read or listen to client problems and collect necessary information to identify and solve technical issues.
- Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
- Monitor and follow policies on backups, network, and storage capacity, and change management.
- Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
Job Satisfaction for Help Desk Administrator
Popular Employer Salaries for Help Desk Administrator
Explore the most common career paths for Help Desk Administrator. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Computer / Network Support Technician
Somewhat common (8 - 20%)
Help Desk Administrator Job Listings
What Are Popular Skills for Help Desk Administrators?
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Network Support, Help Desk / Desktop Support (Tier 1), Customer Service and Microsoft Active Directory.
What is the Pay by Experience Level for Help Desk Administrators?
An entry-level Help Desk Administrator with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $38,633 based on 10 salaries. An early career Help Desk Administrator with 1-4 years of experience earns an average total compensation of $41,698 based on 154 salaries. A mid-career Help Desk Administrator with 5-9 years of experience earns an average total compensation of $52,372 based on 71 salaries. An experienced Help Desk Administrator with 10-19 years of experience earns an average total compensation of $53,597 based on 60 salaries. In their late career (20 years and higher), employees earn an average total compensation of $50,495.
Pay Difference by Location
Employees with Help Desk Administrator in their job title in Washington, District of Columbia earn an average of 47.0% more than the national average. These job titles also find higher than average salaries in New York, New York (28.8% more) and Seattle, Washington (18.6% more). The lowest salaries can be found in Lake Worth, Florida (34.5% less) and Miami, Florida (16.0% less).
Years of Experience
This data is based on 311 survey responses.