Help Desk Administrator Salary

Help Desk Administrators in the United States can expect wages of $17.47 per hour on average. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Help Desk Administrators. A fair number enjoy medical while more than half get dental coverage. Vision coverage is also available to the larger part. The vast majority of Help Desk Administrators (84 percent) who took the survey are men. The numbers in this rundown were provided by PayScale's salary survey participants.
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$30,926 - $60,247
$31K
$42K
$60K
MEDIAN: $42,454
10%
50%
90%

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$14.20 - $25.35
$14
$18
$25
MEDIAN: $17.96
10%
50%
90%

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$0$60K
Salary $30,926 - $60,247
Bonus $97.87 - $3,942
Profit Sharing $1,020
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,553 - $58,831
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 263
Hourly Data $0$35
Hourly Rate $14.20 - $25.35
Overtime $21.40 - $35.49
Annual Data $0$58K
Bonus $97.87 - $3,942
Profit Sharing $1,020
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,553 - $58,831
  • Country: United States
  • Currency: USD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 230

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Help Desk Administrator Pay By Employer

$0$42K

Zetron Inc.
4 profiles
$42,500

Common Career Paths for Help Desk Administrator


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Help Desk Administrators who move on to become Systems Administrators may enjoy significant pay raises, as Systems Administrators get paid an average of $56K per year.

Help Desk Administrator Job Listings

Popular Skills for Help Desk Administrator


Help Desk Administrators seem to exploit a large range of skills on the job. Most notably, facility with Windows Support, System Administration, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 38 percent, 13 percent, and 8 percent, respectively. At the other end of the pay range are skills like Help Desk / Desktop Support, Windows Operating System General Use, and Microsoft Office. Most people familiar with Help Desk / Desktop Support also know Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Pay by Experience for a Help Desk Administrator has a positive trend. An entry-level Help Desk Administrator with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 176 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 67 salaries. An experienced Help Desk Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 34 salaries. A Help Desk Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 7 salaries.

Pay Difference by Location

National Average: $41,332

Larger city markers indicate a job is popular in that location.

For Help Desk Administrators, busy Seattle offers a higher-than-average pay rate, 14 percent above the national average. Help Desk Administrators will also find cushy salaries in Redmond (+9 percent), Portland (+9 percent), Philadelphia (+9 percent), and New York (+8 percent). The lowest-paying market is Pittsburgh, which sits 17 percent below the national average. Below-median salaries also turn up in Houston and Dallas (11 percent lower and 3 percent lower, respectively).

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 100 votes.
Less than 1 year
3%
1-4 years
55%
5-9 years
23%
10-19 years
15%
20 years or more
4%

Experience Affects Help Desk Administrator Salaries

Late-Career
▲33%

▲20%

▲9%

National Average
$41,000

▼5%

Skills That Affect Help Desk Administrator Salaries

Windows Support
▲36%

System Administration
▲11%

Windows 2003 Server
▲6%





National Average
$41,000

Network Support
▼1%


Microsoft Office
▼6%

Windows Operating System General Use
▼7%

Help Desk / Desktop Support (Tier 1)
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 100 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
23%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 69%
vision benefits
Vision: 60%
no benefits
None: 17%