Help Desk Analyst with Microsoft Exchange Skills Salary

A Help Desk Analyst with Microsoft Exchange skills earns an average salary of $45,933 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$35,693 - $59,930
$36K
$46K
$60K
MEDIAN: $46,436
10%
50%
90%

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$14.67 - $25.43
$15
$19
$25
MEDIAN: $19.10
10%
50%
90%

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$0$59K
Salary $35,693 - $59,930
Bonus $0.00 - $5,960
Profit Sharing $750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,280 - $57,378
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 74
Hourly Data $0$48
Hourly Rate $14.67 - $25.43
Overtime $21.68 - $48.29
Annual Data $0$57K
Bonus $0.00 - $5,960
Profit Sharing $750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,280 - $57,378
  • Country: United States
  • Currency: USD
  • Updated: 15 Jan 2018
  • Individuals Reporting: 83

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Key Stats for Help Desk Analyst

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.
Less than 1 year
1%
1-4 years
50%
5-9 years
26%
10-19 years
21%
20 years or more
1%

Experience Affects Help Desk Analyst Salaries

Experienced
▲17%

Mid-Career
▲8%

National Average
$44,000

Entry-Level
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
50%
5-9 years
26%
10-19 years
21%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
vision benefits
Vision: 70%
no benefits
None: 9%