$40,813
Avg. Salary
$16.19
Avg. Hourly Rate

Average additional compensation:

$1,952

Bonus

$1,500

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Associate is $16.19 per hour.

The average pay for a Help Desk Associate is $40,813 per year.

10%
$10.88
10%
$16.19
50%
$22.34
90%
90%
MEDIAN $16.19
10%
$31k
10%
$41k
50%
$54k
90%
90%
MEDIAN $40,813
$31,254 - $53,680
$31K
$41K
$54K
MEDIAN: $40,813
10%
50%
90%

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$10.88 - $22.34
$11
$16
$22
MEDIAN: $16.19
10%
50%
90%

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$0$53K
Salary $31,254 - $53,680
Bonus $0.00 - $4,036
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,233 - $51,421
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 47
Hourly Data $0$1K
Hourly Rate $10.88 - $22.34
Overtime $17.80 - $1,518
Annual Data $0$51K
Bonus $0.00 - $4,036
Profit Sharing $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,233 - $51,421
  • Country: United States
  • Currency: USD
  • Updated: 15 Mar 2019
  • Individuals Reporting: 74

Job Description

Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates that assist external clients will respond and fix problems on site. This may include using tools to take desktops or printers apart to analyze problems. This work is often mentally intense with occasional physical labor required.

Read More...
Help Desk Associate Tasks
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.
  • Install software, configure accounts and train new users.
  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.

Job Listings

Pay by Experience Level

Pay by Experience for a Help Desk Associate has a positive trend. An entry-level Help Desk Associate with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 65 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Associate with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 20 salaries. An experienced Help Desk Associate which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 9 salaries. A Help Desk Associate with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 7 salaries.

Related Job Salaries

Gender

Female
22 %
Male
78 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
Less than 1 year
10%
1-4 years
64%
5-9 years
17%
10-19 years
7%
20 years or more
2%

How Experience Affects Salaries

Experienced
▲35%

Late-Career
▲25%

Mid-Career
▲14%

National Average
$37,000

▼7%

How Skills Affect Salaries

Microsoft Active Directory
▲14%

Troubleshooting
▲11%


Information Technology (IT) Support
▲3%

Help Desk / Desktop Support (Tier 1)
▲2%

National Average
$37,000

Microsoft Office
▼7%

Computer Hardware Technician
▼8%

Windows Support
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
10%
1-4 years
64%
5-9 years
17%
10-19 years
7%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 78%
vision benefits
Vision: 58%
no benefits
None: 14%