Average Help Desk Associate Hourly Pay

$17.37
Avg. Hourly RateShow Salary
$2,035
Bonus
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The average hourly pay for a Help Desk Associate is $17.37.
10%
$12.97
MEDIAN
$17.37
90%
$23.10
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Hourly Rate
$13 - $23
Bonus
$625 - $5,068
Total Pay
$28,742 - $51,786
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What Do Help Desk Associates Do?

Help Desk Associate Tasks
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.
  • Install software, configure accounts and train new users.
  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.

Job Satisfaction for Help Desk Associate

3.9 out of 5
(13)
Highly Satisfied
2Reviews

Help Desk Associate Job Listings

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What Are Popular Skills for Help Desk Associates?

Skills in Troubleshooting, Help Desk / Desktop Support and System Administration are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support and Customer Service.

What is the Pay by Experience Level for Help Desk Associates?

An entry-level Help Desk Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.01 based on 9 salaries. An early career Help Desk Associate with 1-4 years of experience earns an average total compensation of $17.20 based on 50 salaries. A mid-career Help Desk Associate with 5-9 years of experience earns an average total compensation of $22.37 based on 8 salaries. An experienced Help Desk Associate with 10-19 years of experience earns an average total compensation of $23.72 based on 8 salaries.

Pay Difference by Location

Learn more about cost of living by city.

Years of Experience

This data is based on 75 survey responses.
Entry Level
12.0%
Early Career
66.7%
Mid Career
10.7%
Experienced
10.7%