The average hourly pay for a Help Desk Associate is $17.37.
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What Do Help Desk Associates Do?
Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates th…Read more
Help Desk Associate Tasks
- Answer phones, talk to callers and diagnose technical problems.
- Assist with audits, backups and enforcing IT policy.
- Install software, configure accounts and train new users.
- Provide training materials and guidance about training courses.
- Track all problems, customer contact and solutions in online database.
Job Satisfaction for Help Desk Associate
Help Desk Associate Job Listings
What Are Popular Skills for Help Desk Associates?
Skills in Troubleshooting, Help Desk / Desktop Support and System Administration are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support and Customer Service.
What is the Pay by Experience Level for Help Desk Associates?
An entry-level Help Desk Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.01 based on 9 salaries. An early career Help Desk Associate with 1-4 years of experience earns an average total compensation of $17.20 based on 50 salaries. A mid-career Help Desk Associate with 5-9 years of experience earns an average total compensation of $22.37 based on 8 salaries. An experienced Help Desk Associate with 10-19 years of experience earns an average total compensation of $23.72 based on 8 salaries.
Pay Difference by Location
Years of Experience
This data is based on 75 survey responses.