The average salary for a Help Desk Engineer is $47,719.
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$35k - $63k
$101 - $6k
$1k - $4k
$32k - $66k
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Job Description for Help Desk Engineer
Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to…Read more
Help Desk Engineer Tasks
- Analyze and resolve computer related issues for individuals.
- Maintain current technical knowledge and trouble shooting tools.
- Document issues and resolutions for trouble tickets.
- Set up computer hardware and software for users and events.
Job Satisfaction for Help Desk Engineer
Explore the most common career paths for Help Desk Engineer. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Engineer Job Listings
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Popular Skills for Help Desk Engineer
Microsoft Active Directory
Skills in Help Desk / Desktop Support (Tier 2), Microsoft Active Directory and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Windows NT / 2000 / XP Networking.
Pay by Experience Level for Help Desk Engineer
An entry-level Help Desk Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $38,512 based on 14 salaries. An early career Help Desk Engineer with 1-4 years of experience earns an average total compensation of $44,468 based on 120 salaries. A mid-career Help Desk Engineer with 5-9 years of experience earns an average total compensation of $50,753 based on 63 salaries. An experienced Help Desk Engineer with 10-19 years of experience earns an average total compensation of $55,274 based on 40 salaries. In their late career (20 years and higher), employees earn an average total compensation of $49,400.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Engineer in their job title in Los Angeles, California earn an average of 17.4% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (16.2% more) and New York, New York (4.8% more). The lowest salaries can be found in Tampa, Florida (25.9% less), Pittsburgh, Pennsylvania (19.6% less) and Indianapolis, Indiana (1.5% less).
Years of Experience
This data is based on 249 survey responses.
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