The average salary for a Mid-Career Help Desk Technician with Computer Hardware Technician skills in Dallas, Texas is $43,325.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Help Desk / Desktop Support (Tier 2), Information Technology (IT) Support and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $41,604 based on 12 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $45,781 based on 5 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in New York, New York earn an average of 36.1% more than the national average. These job titles also find higher than average salaries in Indianapolis, Indiana (9.4% more) and Portland, Oregon (6.1% more). The lowest salaries can be found in Chicago, Illinois (16.9% less) and Raleigh, North Carolina (5.4% less).
Years of Experience
This data is based on 17 survey responses.
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