$40,054
Avg. Salary
$16.47
Avg. Hourly Rate

Average additional compensation:

$971

Bonus

$1,158

Profit Sharing

$776

Commission

What am I worth?
How should I pay?

The average pay for a Help Desk Technician is $16.47 per hour.

The average pay for a Help Desk Technician is $40,054 per year.

$12.00
10%
$16.47
50%
$22.72
90%
MEDIAN $16.47
$30k
10%
$40k
50%
$55k
90%
MEDIAN $40,054
$30,033 - $54,624
$30K
$40K
$55K
MEDIAN: $40,054
10%
50%
90%

Add this chart to your site: 640px    300px

$12.00 - $22.72
$12
$16
$23
MEDIAN: $16.47
10%
50%
90%

Add this chart to your site: 640px    300px

$0$54K
Salary $30,033 - $54,624
Bonus $0.00 - $3,674
Profit Sharing $103 - $4,218
Commission $776
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,507 - $51,764
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2019
  • Individuals Reporting: 2,613
Hourly Data $0$35
Hourly Rate $12.00 - $22.72
Hourly Tips $4.42
Overtime $17.96 - $35.93
Annual Data $0$51K
Bonus $0.00 - $3,674
Commission $776
Profit Sharing $103 - $4,218
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,507 - $51,764
  • Country: United States
  • Currency: USD
  • Updated: 10 Jan 2019
  • Individuals Reporting: 4,152

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Read More...
Help Desk Technician Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Popular Employer Salaries for Help Desk Technician

Common Career Paths for Help Desk Technician


Add this chart to your site:   640px 640px    300px 300px

Help Desk Technician Job Listings

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Pay by Experience for a Help Desk Technician has a positive trend. An entry-level Help Desk Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 2,713 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 856 salaries. An experienced Help Desk Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 431 salaries. A Help Desk Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 64 salaries.

Pay Difference by Location

National Average: $37,247

Larger city markers indicate a job is popular in that location.

Help Desk Technician Advice

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Boise:
"Soft Skills Matter Most."
In tech, the focus is usually on your technical skills, which is important, but ultimately it is your soft skills that will set you apart. Most things can be Googled for directions, but knowing how to interact with your customers, prioritize the needs of many and manage your time are much harder skills to hone.

Help Desk Technician in Paris:
"Job Description."
Pros: I enjoy working "hands-on" with computers and other equipment. Where I work, the IT management does not give unrealistic deadlines or workloads.
Cons: I dislike having to train some workers in technology that should be trivial considering their job.

Help Desk Technician in West Palm Beach:
Skip the Help desk and go straight for networking or any other career related to IT.

Help Desk Technician in Longview:
"Technician."
Pros: Working with technology, Casual work environment.
Cons: User relationships/ Office politics.

Help Desk Technician in Seattle:
Pros: I like problem solving and helping clients with their problems.
Cons: The worst part of my job is setting client expectations.

Help Desk Technician in Tucson:
"A lot of experience."
Pros: Exposure to nearly every system, keys to the kingdom, can learn as much as time allows.
Cons: Pay is low, a lot of the same work.

Help Desk Technician in Rockford:
"A new position."
Pros: There is a great deal of variety and room for creativity in a new position where you help your fellow employees.
Cons: In a new position your role and decisions can seem to you to be under sceptical scrutiny to a greater degree than while working in established roles.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1135 votes.
Less than 1 year
9%
1-4 years
59%
5-9 years
19%
10-19 years
10%
20 years or more
2%

Experience Affects Help Desk Technician Salaries

▲23%

▲15%

▲8%

National Average
$37,000

▼6%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1135 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
9%
1-4 years
59%
5-9 years
19%
10-19 years
10%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
vision benefits
Vision: 55%
no benefits
None: 22%