The average hourly pay for a Help Desk Technician is $16.69.
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Job Satisfaction for Help Desk Technician
Popular Employer Salaries for Help Desk Technician
The top respondents for the job title Help Desk Technician are from the companies General Dynamics Information Technology Inc, Computer Sciences Corporation (CSC) and Planned Parenthood. Reported salaries are highest at General Dynamics Information Technology Inc where the average pay is $20.99. Other companies that offer high salaries for this role include Planned Parenthood and General Dynamics Corp., earning around $19.00 and $19.00, respectively. National Lumber Company pays the lowest at around $14.61. Lithia Motors, Inc. and TEKsystems, Inc also pay on the lower end of the scale, paying $16.24 and $18.50, respectively.
Help Desk Technician Job Listings
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Popular Skills for Help Desk Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Customer Service, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.13 based on 597 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.36 based on 3,840 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $18.71 based on 1,245 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $20.16 based on 622 salaries. In their late career (20 years and higher), employees earn an average total compensation of $22.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Seattle, Washington earn an average of 25.0% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (19.2% more) and New York, New York (17.5% more).
Years of Experience
This data is based on 6,434 survey responses.
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