Help Desk Technician Salary

A Help Desk Technician earns an average wage of $15.94 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

$30,165 - $55,645
$30K
$40K
$56K
MEDIAN: $40,011
10%
50%
90%

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$11.90 - $22.67
$12
$16
$23
MEDIAN: $16.17
10%
50%
90%

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$0$55K
Salary $30,165 - $55,645
Bonus $0.00 - $3,611
Profit Sharing $0.00 - $3,084
Commission $450.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,348 - $51,966
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 1,400
Hourly Data $0$35
Hourly Rate $11.90 - $22.67
Overtime $17.87 - $35.91
Annual Data $0$51K
Bonus $0.00 - $3,611
Commission $450.00
Profit Sharing $0.00 - $3,084
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,348 - $51,966
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 2,148

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Technician


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Help Desk Technician Job Listings

Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Pay by Experience for a Help Desk Technician has a positive trend. An entry-level Help Desk Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 2,713 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 856 salaries. An experienced Help Desk Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 431 salaries. A Help Desk Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 64 salaries.

Pay Difference by Location

National Average: $37,057

Larger city markers indicate a job is popular in that location.

Help Desk Technician Reviews

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Sunbury:
Pros: Low stress, easy work, good people.
Cons: Lower pay that I want after I finished college.

Help Desk Technician in Nokomis:
"Life on the Help Desk."
Pros: The good parts of working on the Help Desk at Tervis the the shear exposure to technology. It's unlike many other Help Desk's where their typical function is to take calls and delegate to other departments for escalation. We're expected to know the basics of all brances of IT. We're expected to be able to work on Cisco switches and routers and work with our DNS and DHCP servers, to be able to manage windows servers and to stand up new windows servers. It gives people a chance to really learn a lot.
Cons: Due to the minimum expectations of the Help Desk we're also under a lot of pressure to perform at such a high level and to work on such a wide variety of systems. We tend to work more like jr. Admin's in some regards than we do the Help Desk which causes significant stress on the team. When we look at the compensation vs the knowledge, responsibility and and expectation of work required they don't seem to add up.

Help Desk Technician in Piscataway:
Pros: The most thing I like about my job is that I can work remote if I need to.
Cons: None.

Help Desk Technician in Memphis:
"Rather Enjoyable."
Pros: Good business, great boss, opportunities available. Gaining different skill sets.
Cons:

Help Desk Technician in Columbus:
Pros: Working with great people.
Cons:

Help Desk Technician in West Hartford:
"Help Desk Review."
Pros: -Casual Dress Atmosphere. -Flexible Schedule. -Location.
Cons: -Low Pay. -Lack of Opportunities. -Cutbacks.

Help Desk Technician in Simsbury:
"Rewarding and challenging."
Pros: New applications and software that make the end users life easier and my job more fluid are extremely fun to work with and learn about. There is always something new.
Cons: Sometimes software doesn't ever warrant being labeled as a finished product.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 616 votes.
Less than 1 year
9%
1-4 years
60%
5-9 years
19%
10-19 years
11%
20 years or more
2%

Experience Affects Help Desk Technician Salaries

▲23%

▲15%

▲9%

National Average
$37,000

▼5%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 616 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
19%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 65%
vision benefits
Vision: 56%
no benefits
None: 22%