The average hourly pay for a Mid-Career Quality Assurance Analyst, Call Centers is $17.05.
Is Quality Assurance Analyst, Call Centers your job title? Get a personalized salary report!
$13 - $23
$30,262 - $55,909
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Quality Assurance Analyst, Call Centers
Call center quality assurance analysts ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find. Call center quality assurance analysts also compile issues and recommendations for improvements, giving this information to their managers. They also prepare and/or update existing guidelines to ensure calls are at their desir…Read more
Quality Assurance Analyst, Call Centers Tasks
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
Explore the most common career paths for Quality Assurance Analyst, Call Centers. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Quality Assurance Analyst, Call Centers
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Quality Assurance Analyst, Call Centers Job Listings
Search for more jobs
Popular Skills for Quality Assurance Analyst, Call Centers
Avg. Hourly Rate
Skills in Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Training and Microsoft Office.
Pay by Experience Level for Quality Assurance Analyst, Call Centers
An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.72 based on 7 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of $15.27 based on 102 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of $18.48 based on 31 salaries.
Years of Experience
This data is based on 140 survey responses.
Related Job Salaries
$12 - $22
$12 - $25
$12 - $30
$15 - $33
$16 - $42
$15 - $34
$14 - $31
$17 - $42