Average Mid-Career Quality Assurance Analyst, Call Centers Hourly Pay

$17.05
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The average hourly pay for a Mid-Career Quality Assurance Analyst, Call Centers is $17.05.
10%
$12.79
MEDIAN
$17.05
90%
$22.55
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United States (change)
Hourly Rate
$13 - $23
Total Pay
$30,262 - $55,909

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Career Paths

Explore the most common career paths for Quality Assurance Analyst, Call Centers. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Quality Assurance Analyst, Call Centers
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Quality Assurance Analyst, Call Centers Job Listings

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Popular Skills for Quality Assurance Analyst, Call Centers

Skills in Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Call Center Operations, Training and Microsoft Office.

Pay by Experience Level for Quality Assurance Analyst, Call Centers

An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.72 based on 7 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of $15.27 based on 102 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of $18.48 based on 31 salaries.

Years of Experience

This data is based on 140 survey responses.
Entry Level
5.0%
Early Career
72.9%
Experienced
22.1%