Average Mid-Career Quality Assurance Analyst, Call Centers with Training Skills Hourly Pay

$16.00
Avg. Hourly RateShow Salary
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The average hourly pay for a Mid-Career Quality Assurance Analyst, Call Centers with Training skills is $16.00.
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United States (change)
Hourly Rate
$0 - $16
Total Pay
$32,466 - $43,747

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

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Popular Skills for Quality Assurance Analyst, Call Centers

Skills in Microsoft Office, Microsoft Excel and Call Center Operations are correlated to pay that is above average.

Years of Experience

This data is based on 12 survey responses.
Early Career
100.0%