Average Quality Assurance Analyst, Call Centers Hourly Pay in Dallas, Texas

$14.97
Avg. Hourly Rate
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The average hourly pay for a Quality Assurance Analyst, Call Centers in Dallas, Texas is $14.97.
25%
$13.50
25%
$14.97
50%
$19.85
75%
75%
MEDIAN $14.97
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United States (change)
Hourly Rate
$14 - $20
Total Pay
$28,080 - $43,416

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Career Paths

Explore the most common career paths for Quality Assurance Analyst, Call Centers. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Quality Assurance Analyst, Call Centers
Quality Assurance Analyst
Quality Assurance Supervisor
Employee Benefits Coordinator
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

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Popular Skills for Quality Assurance Analyst, Call Centers

Pay Difference by Location

Learn more about cost of living by city.
Employees with Quality Assurance Analyst, Call Centers in their job title in San Antonio, Texas earn an average of 23.6% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (20.6% more). The lowest salaries can be found in Houston, Texas (13.2% less).

More Cities for Quality Assurance Analyst, Call Centers