Average Experienced Quality Assurance Analyst, Call Centers with Microsoft Office Skills Salary

$48,640
Avg. SalaryShow Hourly Rate
$2,250
Bonus
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The average salary for an Experienced Quality Assurance Analyst, Call Centers with Microsoft Office skills is $48,640.
25%
$40k
MEDIAN
$49k
75%
$52k
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United States (change)
Salary
$40k - $52k
Bonus
$0 - $2k
Total Pay
$28k - $54k

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

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Popular Skills for Quality Assurance Analyst, Call Centers

Pay by Experience Level for Quality Assurance Analyst, Call Centers

An entry-level Quality Assurance Analyst, Call Centers with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $38,794 based on 5 salaries. An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation of $39,998 based on 42 salaries. A mid-career Quality Assurance Analyst, Call Centers with 5-9 years of experience earns an average total compensation of $46,455 based on 22 salaries.

Years of Experience

This data is based on 69 survey responses.
Entry Level
7.2%
Early Career
60.9%
Mid Career
31.9%