Average Experienced Quality Assurance Analyst, Call Centers with Quality Improvement / QA Skills Salary

$48,000
Avg. Salary
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The average salary for an Experienced Quality Assurance Analyst, Call Centers with Quality Improvement / QA skills is $48,000.
25%
$42k
MEDIAN
$48k
75%
$61k
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United States (change)
Salary
$42k - $61k
Total Pay
$42k - $61k

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

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Popular Skills for Quality Assurance Analyst, Call Centers

Years of Experience

This data is based on 10 survey responses.
Early Career
100.0%