▲2%
$17.67
Avg. Base Hourly Rate (USD)
/ hour
Avg. Base Hourly Rate (USD)
10%
$13.14
MEDIAN
$17.67
90%
$22.85
The average hourly pay for a Senior Customer Service Representative (CSR) is $17.67
Hourly Rate
$13 - $23
Bonus
$0 - $2k
Total Pay
$28k - $47k
Is Average Early-Career Senior Customer Service Representative (CSR) Hourly Pay in Phoenix, Arizona your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?
What Do Senior Customer Service Representative (CSR)s Do?
Senior Customer Service Representative (CSR) Tasks
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- May assist management in ensuring performance goals are met.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
Find your market worth – how it works:
Common Health Benefits for a Senior Customer Service Representative (CSR)
Medical
70%
Dental
70%
Vision
60%
None
30%
Gender Breakdown for Senior Customer Service Representative (CSR)s
Female
70.0%
Male
30.0%
This data is based on 10 survey responses. Learn more about the gender pay gap.
