Senior Customer Service Representative (CSR) in Houston, Texas Salary

How much does a Senior Customer Service Representative (CSR) make in Houston, TX? In Houston, a Senior Customer Service Representative (CSR) takes home around $16.55 per hour on average. This is 1% below the national average for a Senior Customer Service Representative (CSR) which is $16.76 per hour. Wages for a Senior Customer Service Representative (CSR) in Houston range from $12.85 per hour to $22.59 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Senior Customer Service Representative (CSR) in Houston ranges from $28,749 to $61,832 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Houston, women make up the majority of the workforce (87 percent). Many report receiving medical, dental, and vision benefits from their employer.

$29,902 - $70,957
$30K
$46K
$71K
MEDIAN: $46,500
10%
50%
90%

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$12.85 - $22.59
$13
$17
$23
MEDIAN: $16.55
10%
50%
90%

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$0$70K
Salary $29,902 - $70,957
Bonus $2,051
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,749 - $61,832
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 17
Hourly Data $0$30
Hourly Rate $12.85 - $22.59
Overtime $24.13
Annual Data $0$61K
Bonus $2,051
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,749 - $61,832
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 24

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Houston, Texas

Harris County, Texas
2,298,628
Male:
1,149,686 (50.0%)
Female:
1,148,942 (50.0%)
Houston (/ˈhjuːstən/ HYOO-stən) is the most populous city in Texas and the fourth-most populous city in the United States, located in Southeast Texas near the Gulf of Mexico. With a census-estimated 2014 population of 2.239 million within a land area of 599.6 square miles (1,553 km2), it also is the largest city in the Southern United States, as well as the seat of Harris County. It is the principal city of Houston–The Woodlands–Sugar Land, which is the fifth-most populated metropolitan area in the United States. Houston was founded on August 28, 1836, near the banks of Buffalo Bayou (now known as Allen's Landing) and incorporated as a city on June 5, 1837. The city was named after former General Sam Houston, who was president of the Republic of Texas and had commanded and won at the Battle of San Jacinto 25 miles (40 km) east of where the city was established. The burgeoning port and railroad...
Houston:
$48,064
Texas:
$55,653
$923
Houston:
$152,200
Texas:
$152,000
4.0%

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 19 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 18 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 8 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
87 %
Male
13 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
1-4 years
29%
5-9 years
20%
10-19 years
20%
20 years or more
32%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲37%

▲11%

National Average
$38,000

Mid-Career
▼7%

Entry-Level
▼12%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲43%

SAP Customer Relationship Management (SAP CRM)
▲21%

Software Knowledge
▲1%

National Average
$38,000

Phone Support
▼4%

Microsoft Excel
▼5%


Microsoft Word
▼7%


Call Center
▼9%

Call center operations
▼10%

Microsoft Office
▼10%

Computer Service
▼10%

Typing
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

1-4 years
29%
5-9 years
20%
10-19 years
20%
20 years or more
32%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 82%
vision benefits
Vision: 71%
no benefits
None: 18%