Senior Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary

The average Senior Customer Service Representative with Customer Relationship Management (CRM) skills earns approximately $17.52 per hour. Including potential for bonuses and profit sharing — peaking near $7K and $10K, respectively — total cash payment to Senior Customer Service Representatives with Customer Relationship Management (CRM) skills can bottom out near $29K or peak near $60K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by experience level. Medical benefits are awarded to a strong majority, and a majority earn dental coverage. Job satisfaction is high and work is enjoyable for most Senior Customer Service Representatives with Customer Relationship Management (CRM) skills. Female Senior Customer Service Representatives with Customer Relationship Management (CRM) skills make up most of the survey respondents at 76 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$33,083 - $66,365
$33K
$46K
$66K
MEDIAN: $45,509
10%
50%
90%

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$12.64 - $23.81
$13
$18
$24
MEDIAN: $17.57
10%
50%
90%

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$0$66K
Salary $33,083 - $66,365
Bonus $502 - $6,851
Profit Sharing $690 - $4,064
Commission $-0.50 - $13,033
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,954 - $60,688
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 258
Hourly Data $0$36
Hourly Rate $12.64 - $23.81
Hourly Tips $0.00
Overtime $19.35 - $36.68
Annual Data $0$60K
Bonus $502 - $6,851
Commission $-0.50 - $13,033
Profit Sharing $690 - $4,064
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,954 - $60,688
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 341

Find Out Exactly What You Should Be Paid

United States (change)

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 141 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 200 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 241 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $45,000 based on 123 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 181 votes.
1-4 years
19%
5-9 years
25%
10-19 years
35%
20 years or more
22%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲9%

Experienced
▲2%

National Average
$41,000

Mid-Career
▼4%

Entry-Level
▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 181 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

1-4 years
19%
5-9 years
25%
10-19 years
35%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
vision benefits
Vision: 61%
no benefits
None: 18%
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