Average Senior Customer Service Representative (CSR) with Customer Service Skills Hourly Pay

$17.69
Avg. Base Hourly Rate (USD)
10%
$13.03
MEDIAN
$17.69
90%
$23.98

The average hourly pay for a Senior Customer Service Representative (CSR) is $17.69

Hourly Rate
$13 - $24
Bonus
$493 - $6k
Profit Sharing
$425 - $6k
Commission
$550 - $18k
Total Pay
$29k - $58k
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What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?

What Do Senior Customer Service Representative (CSR)s Do?

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Find your market worth – how it works:

Gender Breakdown

Female
77.4%
Male
21.8%
Prefer to self-define
0.8%
This data is based on 1,301 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

76%

Dental

68%

Vision

62%

None

23%