$122,899
Avg. Salary

Average additional compensation for this job:

Bonus

$14,615

Profit Sharing

$4,913

Commission

$1,297

A Service Delivery Director earns an average salary of $115,547 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$80,509 - $158,910
$81K
$120K
$160K
MEDIAN: $122,899
10%
50%
90%

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$9.94 - $43.28
$9
$14
$43
MEDIAN: $13.51
10%
50%
90%

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$0$177K
Salary $80,509 - $158,910
Bonus $3,973 - $31,217
Profit Sharing $0.00 - $71,517
Commission $1,297
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$72,651 - $177,607
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 189
Hourly Data $0$91
Hourly Rate $9.94 - $43.28
Overtime $47.50
Annual Data $0$177K
Bonus $3,973 - $31,217
Commission $1,297
Profit Sharing $0.00 - $71,517
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$72,651 - $177,607
  • Country: United States
  • Currency: USD
  • Updated: 13 Aug 2018
  • Individuals Reporting: 15

Job Description for Service Delivery Director

Service delivery director positions are commonly available in many different industries and businesses, but the title is particularly common among larger corporations and information technology-related businesses. The size of the company and position details influence position requirements, but a bachelor's degree is generally needed. Many companies also require at least 10 years of relevant experience. Certifications and industry-specific knowledge may be needed as well; for example, many companies require experience with the Information Technology Infrastructure Library (ITIL), which they utilize for resource management, billing, customer retention, and more.

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Service Delivery Director Tasks

  • Interact with clients and staff to ensure service goals are met or exceeded.
  • Plan and organize projects related to service delivery.
  • Oversee documentation and tracking of customer interactions.
  • Train and supervise staff in service goals, procedures, and expectations.

Service Delivery Director Job Listings

Popular Skills for Service Delivery Director

Pay by Experience Level for Service Delivery Director

Pay by Experience for a Service Delivery Director has a positive trend. An entry-level Service Delivery Director with less than 5 years of experience can expect to earn an average total compensation of $82,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $109,000 based on 19 salaries. An experienced Service Delivery Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $133,000 based on 52 salaries. A Service Delivery Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $138,000 based on 25 salaries.

Related Job Salaries

Key Stats for Service Delivery Director

Gender

Female
29 %
Male
71 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.
Less than 1 year
0%
1-4 years
12%
5-9 years
15%
10-19 years
43%
20 years or more
30%

Experience Affects Service Delivery Director Salaries

▲4%

National Average
$133,000

▼1%

Mid-Career
▼19%

Entry-Level
▼39%

Skills That Affect Service Delivery Director Salaries

Customer Relationship Management (CRM)
▲8%

National Average
$133,000



Program Management
▼9%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
15%
10-19 years
43%
20 years or more
30%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 8%