Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay in Seattle, Washington

$23.50
Avg. Hourly RateShow Salary
$5,001
Bonus
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The average hourly pay for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Seattle, Washington is $23.50.
25%
$21.28
MEDIAN
$23.50
75%
$27.47
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United States (change)
Hourly Rate
$21 - $27
Bonus
$0 - $5,001
Total Pay
$48,593 - $77,874

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1), Microsoft Active Directory and Microsoft Office.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Atlanta, Georgia (22.6% less), Houston, Texas (18.5% less) and Minneapolis, Minnesota (10.9% less).