Average Service Desk Analyst Hourly Pay

$19.63
Avg. Base Hourly Rate (USD)
10%
$14.27
MEDIAN
$19.63
90%
$26.62

The average hourly pay for a Service Desk Analyst is $19.63

Hourly Rate
$14 - $27
Bonus
$394 - $5k
Profit Sharing
$482 - $5k
Total Pay
$31k - $61k
Is Average Service Desk Analyst Hourly Pay your job title? Find out what you should be paid
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What Do Service Desk Analysts Do?

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.
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Job Satisfaction for Service Desk Analyst

3.7 out of 5
(277)
Highly Satisfied
47Reviews
Based on 277 responses, the job of Service Desk Analyst has received a job satisfaction rating of 3.73 out of 5. On average, Service Desk Analysts are highly satisfied with their job.

Gender Breakdown

Male
83.7%
Female
16.0%
Prefer to self-define
0.3%
This data is based on 619 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

77%

Dental

72%

Vision

66%

None

22%