Avg. Base Hourly Rate (USD)
The average hourly pay for a Service Desk Analyst is $19.63
What is the Pay by Experience Level for Service Desk Analysts?
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $17.41 based on 72 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $19.23 based on 661 salaries. A …Read more
What Do Service Desk Analysts Do?
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a …Read more
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.