Service Desk Analyst Salary

The average Service Desk Analyst in the United States can expect to rake in roughly $18.28 per hour. Location and years of experience each impact pay for this group, with the former having the largest influence. Job satisfaction for Service Desk Analysts is high. A fair number have medical and dental plans, and the greater part have vision insurance. Men make up the vast majority of Service Desk Analysts (82 percent) who took the survey. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$31,623 - $63,252
$32K
$46K
$63K
MEDIAN: $45,951
10%
50%
90%

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$13.06 - $25.32
$13
$18
$25
MEDIAN: $18.39
10%
50%
90%

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$0$63K
Salary $31,623 - $63,252
Bonus $0.00 - $4,943
Profit Sharing $0.00 - $3,452
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,346 - $59,621
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 264
Hourly Data $0$40
Hourly Rate $13.06 - $25.32
Overtime $9.05 - $40.36
Annual Data $0$59K
Bonus $0.00 - $4,943
Profit Sharing $0.00 - $3,452
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,346 - $59,621
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 332

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Common Career Paths for Service Desk Analyst


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Many Service Desk Analysts move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $56K per year.

Service Desk Analyst Job Listings

Popular Skills for Service Desk Analyst


Survey results imply that Service Desk Analysts put a diverse skill set to use. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, A+, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support. Most people who know Customer Service also know Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

Pay by Experience for a Service Desk Analyst has a positive trend. An entry-level Service Desk Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 373 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 156 salaries. An experienced Service Desk Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 112 salaries. A Service Desk Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 10 salaries.

Pay Difference by Location

National Average: $41,411

Larger city markers indicate a job is popular in that location.

For Service Desk Analysts, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Service Desk Analysts will also find cushy salaries in Denver (+31 percent), New York (+21 percent), Washington (+16 percent), and Seattle (+13 percent). Service Desk Analysts in Troy earn salaries far below the national average by 21 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Employers in Orlando and Columbus also lean toward paying below-median salaries (21 percent lower and 17 percent lower, respectively).

Service Desk Analyst Reviews

Q: What is it like working as a Service Desk Analyst?

Service Desk Analyst in Portland:
"Great Company."
Pros: It is always busy, you can tell that there is a buzz and that we are growing and doing well. Management team is excellent and approachable.
Cons: It can be very stressful at times.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 126 votes.
Less than 1 year
4%
1-4 years
55%
5-9 years
20%
10-19 years
19%
20 years or more
2%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Desk Analyst Salaries

▲19%

▲18%

▲14%

National Average
$41,000

▼7%

Skills That Affect Service Desk Analyst Salaries




Help Desk / Desktop Support
▲1%

A+
▲1%

National Average
$41,000

Microsoft Office
▼1%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 126 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
55%
5-9 years
20%
10-19 years
19%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 75%
vision benefits
Vision: 67%
no benefits
None: 19%
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