The average hourly pay for a Service Desk Analyst is $19.41.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Service Desk Analysts Do?
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Job Satisfaction for Service Desk Analyst
Popular Employer Salaries for Service Desk Analyst
The top respondents for the job title Service Desk Analyst are from the companies HCL America, Inc., Virteva and TEKsystems, Inc. Reported salaries are highest at Geisinger Health Systems where the average pay is $20.84. Other companies that offer high salaries for this role include Kaiser Permanente and TEKsystems, Inc, earning around $18.50 and $17.12, respectively. HCL America, Inc. pays the lowest at around $15.00. Virteva and IT Authorities also pay on the lower end of the scale, paying $16.48 and $16.64, respectively.
Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
to research other job paths.
Information Technology (IT) Support Spec...
Somewhat common (8 - 20%)
Service Desk Analyst Job Listings
What Are Popular Skills for Service Desk Analysts?
Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Customer Service.
What is the Pay by Experience Level for Service Desk Analysts?
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $17.14 based on 70 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $18.84 based on 698 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $21.46 based on 266 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $22.55 based on 168 salaries. In their late career (20 years and higher), employees earn an average total compensation of $24.
Pay Difference by Location
Employees with Service Desk Analyst in their job title in New York, New York earn an average of 30.2% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (15.9% more) and Seattle, Washington (12.6% more). The lowest salaries can be found in Houston, Texas (2.9% less) and Atlanta, Georgia (0.9% less).
Years of Experience
This data is based on 1,250 survey responses.