Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay in Columbus, Ohio

$18.88
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The average hourly pay for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Columbus, Ohio is $18.88.
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United States (change)
Hourly Rate
$0 - $19
Total Pay
$38,116 - $50,868

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Customer Service and Information Technology (IT) Support.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 24.5% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (19.1% more) and Phoenix, Arizona (18.6% more). The lowest salaries can be found in Atlanta, Georgia (3.7% less).

Years of Experience

This data is based on 6 survey responses.
Early Career
100.0%