Average Service Desk Analyst Salary in Washington, District of Columbia

$47,597
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst in Washington, District of Columbia is $47,597.
10%
$37k
MEDIAN
$48k
90%
$63k
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United States (change)
Salary
$37k - $63k
Total Pay
$36k - $64k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Customer Service.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 18.2% more than the national average. These job titles also find higher than average salaries in New York, New York (15.5% more) and Denver, Colorado (13.5% more). The lowest salaries can be found in Atlanta, Georgia (11.9% less) and Chicago, Illinois (4.3% less).

Years of Experience

This data is based on 13 survey responses.
Early Career
100.0%