Average Service Desk Analyst Salary in Phoenix, Arizona

$42,902
Avg. SalaryShow Hourly Rate
$500
Bonus
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The average salary for a Service Desk Analyst in Phoenix, Arizona is $42,902.
25%
$39k
MEDIAN
$43k
75%
$55k
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United States (change)
Salary
$39k - $55k
Bonus
$0 - $500
Total Pay
$34k - $56k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support.

Pay by Experience Level for Service Desk Analyst

An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $41,163 based on 8 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $49,750 based on 5 salaries.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 33.0% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (25.9% more) and New York, New York (25.1% more). The lowest salaries can be found in Atlanta, Georgia (2.2% less).

Years of Experience

This data is based on 13 survey responses.
Early Career
61.5%
Mid Career
38.5%